I have a customer who may have potentially found a loophole in our legal language specifying what counts as usage of the product (I am in SaaS). This would short me out of a few hundred thousand this year in overage fees.
They, to be honest, are correct and it is not clearly spelled out.
My question is, has anyone ACTUALLY had a customer go through a legal process to challenge their licensing and contracts? My legal team is useless and will fold as soon as this happens so I am trying to make as strong of a stand as I can.