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Legally Challenging License Definitions

I have a customer who may have potentially found a loophole in our legal language specifying what counts as usage of the product (I am in SaaS). This would short me out of a few hundred thousand this year in overage fees.


They, to be honest, are correct and it is not clearly spelled out.


My question is, has anyone ACTUALLY had a customer go through a legal process to challenge their licensing and contracts? My legal team is useless and will fold as soon as this happens so I am trying to make as strong of a stand as I can.

๐Ÿฐ War Stories
6
Chep
WR Officer
+10
Business Development Team Lead
Have had customers ask about it in demos, but would always tell them due to our "fair-use policy" they aren't able to "exploit" the SaaS. Didn't end up closing though so never had to get legal involved
BigMeech
WR Officer
+11
Coors Light Advocate
It is basically coming down to our word vs their word at this point. Annoying as hell.
braintank
Politicker
+6
Enterprise Account Executive
Dang this sucks to hear. Have you taken this to your CEO? Contract should be immediately corrected to avoid any future uncertainty. Also should fire your lawyers, they had one job...
BigMeech
WR Officer
+11
Coors Light Advocate
I did, our legal was like "uhhhhhhh yeah they found a good one..." like WTF? Your job is to write this language.
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
I've seen it done and seen the customer win. Did your counsel take a look?
BigMeech
WR Officer
+11
Coors Light Advocate
They told me "tough luck, we have no standing"
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
Ouch. You're probably screwed.
Salespreuner
Big Shot
+11
Regional Sales Director
Sounds so sad. Fortunately, have not had this yet at our org. Got to make sure on these now on
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