The War Room
Official
Post
Official thread

Lend your favorite CS pro some sugar, they are your neighbor!

We all know that one CSM or AM that goes the extra mile to secure renewals & upsells, handhold customers, and on (bad) occasions, take one for the team and just get absolutely obliterated with customer questions, requests, and complaints. 


It’s time to show ‘em a little love.


Bravado is building a new community for CSMs to network, share advice, vent, and level up their performance in the post-sale cycle.


Tag your fav CS pro or shoot them this link so they can get on the waitlist!


P.S. We also all know that one CSM that just ~doesn't get it.~ We’re just saying, this community might help them finally *get it.*

https://customersuccess.bravado.co/ The First Customer Success Community A Network For CSMs and AMs. At Bravado, your customer’s success starts with yours. Talk salary, get advice on landing upsells and renewals, network peers, CCOs, VPs and more.
🏹 War Room
👨‍❤️‍💋‍👨 Customer Care
♥️ Love
24
funcoupons
WR Officer
10
👑
So no to DMs then?
DungeonsNDemos
Big Shot
3
Dialing for Initiative
lol yes, but only for CSMs
LightingLeader
Valued Contributor
0
Specification Sales
If they let salespeople use DM’s I guarantee you HR will be involved in less than 12 hours
BmajoR
Arsonist
8
Account Executive
I can't wait to see how you fail to support them. 
SADNESSLieutenant
Politicker
3
Officer of ♥️
- AE vs AM - https://www.youtube.com/watch?v=HU3Zix1oq-Q

You ever milked a cow?
salesgirldd
Fire Starter
0
Inside Sales
Does this link work for you? ^ these always are broken for me and I can never click them
AzraelOAngelheart
0
Multilingual Business Content Writer
That was perfect. Lol. Thank you for the link

TreTime
Valued Contributor
3
Account Executive
Honestly, what’s the point of this? Use your own damn Search Bar - those conversations are taking place right here.

Trying to segment your community in order to get a 10% boost in your user count?

You’re falling into the trap of expanding without a viable product. Put effort in building out the platform with meaningful enhancements instead of expanding, then losing your users.
braintank
Politicker
1
Enterprise Account Executive
They either need to go big on jobs and recruiting or start selling ads.
SerialBiller
Valued Contributor
1
Account Executive
You should definitely do one for admin/back office too … I bet that shit would be wild
Pachacuti
Politicker
0
They call me Daddy, Sales Daddy
I wonder if it will be dominated by either (1) alts from here, (2) 3-4 people who contribute only off-topic items, or (3) both.