Hoping to get some help from the community here as I just got thrown into a tricky scenario.
My company is going through some changes after being sold off my large org to PE firms. In my opinion, we are now doing things that we should have years ago which is good. But, this creates some challenges.
Example: our old licensing was perpetual with smaller renewals. We are now trying to shift everything to SaaS, per user/month. Part of this is taking away features in certain current licensing and making it only available in new licensing. But, for a few of my customers, I had them bought into our previous journey. I am now faced with a difficult scenario: the journey they wanted is no longer available without a complete overhaul to their licensing. I had no idea of the change so I am now letting them know of changes and a bunch of my deals are now at risk. Some customers think it is a bait and switch play but sellers had no idea these changes would be so abrupt.
Any suggestions on how to approach these conversations would be great.
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