Hello friends! Long time listener, first time caller.
So I worked all of last year to finally close what ended up being the biggest deal in our mid-market segment. Needless to say, the commission on this deal is sizable and very impactful for me personally. The company I worked for pays commissions upon receipt of funds rather than bookings, and given a great deal of confusion on how the customer wanted to pay and how my company wanted to invoice them, this dragged on for months. I ended up leaving the company in March and the customer finally paid in June, which luckily fit into the 90-day window in which my previous company stipulated to paying out commissions after an employee left the company.
I have had to use my former manager (who is a great guy) as a middleman throughout this entire saga to try to figure out what the hell is going on and when I'll be paid. He finally was able to confirm in July that the customer payment was marked in June and that I would be paid by the end of August at the latest. I never received that payment, and my direct communication with the commissions team has been met with terse non-answers and, most recently, no response at all.
I'm curious what my recourse is here. I have looped in the Commission team's leadership as well as the sales leadership with no response thus far. I expect the sales leadership to try to help out as we parted on fantastic terms and they worked on this deal as well. With that said, this has been going on way too fucking long and I'm ready to go nuclear here.
For context, this is a massive company. I typed out the note below which I haven't sent yet as A) I want to give it a bit more time to see what the folks I've looped in can do and B) I wanted to get your thoughts on whether this will get them to care or what other options for recourse I have:
"Additionally, if this is not resolved by the end of September, I will compile all relevant information to submit a formal complaint to the US Department of Labor's Wage and Hour Board. I will also explore avenues through which to share to my extensive network and beyond (LinkedIn, Glassdoor, Bravado, etc. - you know how things tend to go viral these days) that [COMPANY] finds it appropriate to avoid paying its reps who have made Presidents Club twice and generated millions of dollars in revenue for the company the commission that they earned, which in this case represents an extremely significant amount of money for the individual but equates to a tiny fraction of a rounding error for a company who pulled in $[X.X]bn in profits in 2020. Can't imagine that would bode well for the company in a competitive labor market and a field that with a pretty tight-knit community."
Wise and experienced comrades: what are your thoughts?
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