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Meanest Thing You Have Ever Said To A Rude Prospect?

Curious how other savages have responded when you get a complete a$$hole on the phone who no matter how kind you are only wants to belittle you?

I have told prospects off before
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*Voting in this poll no longer yields commission.
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14
SellerBeware
Opinionated
+2
VP Inside Sales
Prospect called one of my reps a b*tch and told her to jump out the window just for making a cold call; I saw red and grabbed the phone and exploded on the guy. Full scale, in your face, war paint style. This was late one night in the office about 8pm, saw some new people on the other side of the office taking videos of me haha. Prospect actually cried a bit at one point and we did business with them later that yearย 
Chep
WR Officer
+10
Business Development Team Lead
You sir have my respect
Bejblount
Fire Starter
+1
Senior Account Executive
I wish I had you as a boss. Fuck yeah

Th
Thebigtabowski
VP
Wow this is one of the greatest things Iโ€™ve read lol
thegentleninja
Praised Answer
+1
SDR
Kill them with kindness... No matter how rude they get WE ARE THE PROFESSIONALS so we keep it proper and most times when the conversation keeps on after 30 minutes they usually apologize to me then share what is happening in their life outside work. So let them vent, empathize, and charge them higher :)
Chep
WR Officer
+10
Business Development Team Lead
๐Ÿค you are a kinder person than I if you stay on the line for 30 minutes๐Ÿ˜‚
thegentleninja
Praised Answer
+1
SDR
Yea sometimes listening to someone vent can highlight key details of what they are also experiencing at work and since they are at a high-level emotional state just ride it asking subtle questions then eventually at a 30-minute mark they will apologize to you.
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InQ5WeTrust
Politicker
+7
Psst wanna meeting?
Over email, not phone, but does responding in haiku to a prospect who questioned how you got their details count?ย 

Dear prospect of mine,ย 
Though your responses are rare,
Your details are not.ย 

This was after a few expletives and adverbs in his reply.ย 

Literally googled his name and his email came up.ย 
funcoupons
WR Officer
+11
Kahluapons
Hahaha, love it
InQ5WeTrust
Politicker
+7
Psst wanna meeting?
No reprisal on that one either.ย 
Chep
WR Officer
+10
Business Development Team Lead
Didn't realize how vital Haiku's are in sales until just now๐Ÿคฃ
SA
SADNES5
Politicker
+6
Business Development
Haiku is the best

To infuriate the worst

Never ever stop sellingย 
thesalesdocrx
Valued Contributor
+5
SDR Manager
I used to get a lot of rude prospects because I was in the logistics industry, and it's a bunch of old crusty dudes.

I would leverage our company and their expertise to combat their "experience" vs our best practices.

But really using it to help them see the light.ย  Cloud software scares you?ย  Who do you think in an ideal world your customer is more comfortable having store their data, a warehouse with no IT manager, or a software company with 10 years of experience lol.
SA
SADNES5
Politicker
+6
Business Development
Woah! Logistics, bunch of legacy boomers who won't retire.ย 

The stereotype for me. No/low education white guy. "Self made" (X to Doubt) About 5'5" tall. Over weight. White Hair.ย 

Bejblount
Fire Starter
+1
Senior Account Executive
They literally smell like the hotdogs they nuked for lunch that day.
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KB24
Valued Contributor
+5
Senior Account Executive
I sell fleet management technology to the logistics industry. Can confirm these guys have some creative ways of telling reps to fuck off. Bunch of 60 something year olds with flip phones who don't understand the ROI tech can deliver.

Pushing back and being a bit of a dick is a great way to challenge someone being an asshole.ย 

I'm just glad I'm not a freight broker. Those guys take some real digs.
HarryCaray
Notable Contributor
+14
Regional VP
Wish there was a third choice.ย  I haven't yet, but definitely would if they were being an ass.
CuriousFox
WR Officer
+11
Needer of Life Alert
@HarryCarayย see my response below. I think you'd get a kick outta it.
HarryCaray
Notable Contributor
+14
Regional VP
fucking hilarious.ย  Would love to know how that turned out.
Bejblount
Fire Starter
+1
Senior Account Executive
Guy picked up and said, "I don't want to buy anything you're fucking selling!" and hung up.ย 

I dialed again and said, "Sorry sir, I think our connection cut out. Anyways, I am calling because I have a purple truck and I'll be in your parking lot next Tuesday at 2. I thought you'd want to see it."ย 

He started laughing so hard it took him 3 minutes to calm down enough to tell me that he had never heard that and he would meet with me no matter what I was selling.

I didn't sell the account but he was a really cool connection for me. People get really sick of shitty prospecting calls.ย ย 


Chep
WR Officer
+10
Business Development Team Lead
That is awesome and not where I thought this story was going๐Ÿคฃ
Coffeesforclosers
Notable Contributor
+11
Director Sales and Market Development
Sorry you seem to be having a rough day, maybe we can reconnect when your life gets better
CuriousFox
WR Officer
+11
Needer of Life Alert
I didn't "say" anything.ย 

Walked into client office one morning and the mean gatekeeper up front bitched me out because I didn't bring donuts.

I showed up the next appointment with bran muffins and apple juice.

Don't f*ck with the fox ๐ŸฆŠ
SA
SADNES5
Politicker
+6
Business Development
Lol. Timmies Bran... The best eff you.
CuriousFox
WR Officer
+11
Needer of Life Alert
I thought it was pretty clever ๐Ÿ˜
Bittersweet0326
Politicker
+5
Digital Business Associate
I've fired customers for being rude. I don't mind if you are having a bad day but if it's consistent and obvious...I'm out or the price just went up.
iwannl
Head of Sales
I've done that too. My team was trying to help a customer fix a problem for weeks. The customer was abusive and rude (calling my team members serious names) every single step of the way.ย 
When the customer crossed the line one too many times for me, I took up the phone to call his boss and tell him that we would be cancelling our contract with them.

First the boss got a bit annoyed, but then I explained to him how we were actually helping to solve a problem that had nothing to do with our software (even though they initially think it did) but rather with the lack of skills on the team and the questionable leadership they were under and that we really didn't need to do that.

Their attitude changed very quickly, I can tell you that :-). We even got them to be one of our reference customers and the boss man introduced me to several of his peers (out of respect, he said). Earned we some commissions down the road!

Never ever let yourself or your team be abused, it's very ok to set boundaries and communicate them. Be firm and stand your ground in a (kind and) respectful way with the customer. You will also get the eternal gratitude from your team for it as a bonus.
Bittersweet0326
Politicker
+5
Digital Business Associate
That is great! In my experience when you stand up for yourself and don't take their crap, you actually gain more respect.
eman
Opinionated
+1
Account Executive
I was selling professional services at the time, had a client get pissed that the cost went up after HE extended the project another YEAR (double the original time he/we had agreed to).ย  He chewed me out for a few minutes and I let him know that he was being ignorant if he thought that I could eat the cost of my deployed resources. He ended up paying.
Chep
WR Officer
+10
Business Development Team Lead
Respect for listening and hitting him with the facts
GRIFFindor
Opinionated
+1
Sales Nerd
"Look lady!"
Chep
WR Officer
+10
Business Development Team Lead
"Look Person" ๐Ÿคฃ
DrSmallprint
Politicker
+3
Account Executive
"Ive been called worse things by better people"
BlueJays2591
Politicker
+6
Business Development Manager
Be kind but condescending. professionally tell them to F off.
Ace
Arsonist
+9
CEO
The biggest comeback is ignorance. Just ignore them and walk away.
AlexT
Opinionated
+2
Account Executive
Step 1: "I understand, yes, of course, Mr. customer, anything you want" (fake smile)

Step 2: Slowly hang up

Step 3: Leave the sales floorย 

Step 4: Curse for 3 minutesย 

Step 5: Dial the next one
GDO
Politicker
+6
BDM
Iโ€™m always friendly even bit the biggest assholes. It like a superpower if you donโ€™t give a fuck.ย 
Salespreuner
Big Shot
+11
Regional Sales Director
Never did, hopefully won't too๐Ÿคž
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