TechHustla21

Mid-Market AE

Not Sure About Current Role

What Up War Room! I'm new to the gang but wanted to open source for some advice.

I started with a new company in Jan and it's not at all what I was expecting. The people I work with are great, manager is super supportive, and the pay is great. The problem is the product itself. My clients are having issues each and every time I sign them up with glitches/features not working with the product and it's making me question my trust in the solution all together.

I'm performing fine, but I have a hard time getting behind something I don't believe in.

Thoughts on this topic?

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10 comments

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brotato

WR Lieutenant

Head of Sales

Great people, good manager, and great pay? Then should be a matter of time for the product to catch up. Either one of those 3 is not true, or this just requires patience.

But you should make a clear business case by documenting all the issues and working it through the sales leadership channels. Definitely don't leave.

TechHustla21

Valued Contributor

Mid-Market AE

Appreciate the feedback here. I'm contributing it to growing pains and need to be more patient with the process. Thanks for the insight!

SalesPharaoh

Big Shot

Senior Account Executive

I 2nd brotato here if that's the same when it comes to the product team as well they are supportive and have a great culture give them time and even help them put with the feedback you get from your customers.

BillyHoyle

Tycoon

Senior Account Executive

If you aren't buying into the product either surround yourself with those who are bought in so you can start drinking the KoolAid, or get out. The hardest thing to do in sales is sell something you don't believe in.

Coffeesforclosers

Notable Contributor

Director Sales and Market Development

I personally need to sell a feel good product, i would personally leave unless there is a real roadmap to fix. Its hard enough to sell a real product, vaporware sucks and hard to feel good as a person after they sign. Reminds me of Harry Bernard in Boiler Room, oversold and his life derailed after being sold

Incognito

WR Officer

Master of Disaster

you're going to kill your reputation (assuming that matters to you).

That aside, the guilt of knowingly selling something that will disappoint the client will hurt you eventually.

*disclaimer: I know nothing of SaaS.

CuriousFox

WR Officer

🦊

That's exactly what I'd be worried about 👀

funcoupons

WR Officer

👑

Have you brought up the issues clients have with the product to management/product team? What's their response like?

If they're open to feedback and actively working to improve, I'd stick it out for a while, at least. No product is perfect.

If they've known about the issues for a while and don't seem interested in improving, I'd be looking for a new job. As others here have already said, selling something you don't believe in sucks and will drain all the passion you have for your job real quick.

TechHustla21

Valued Contributor

Mid-Market AE

Product team is open we're just strapped on resources at the moment. Investing in gtm a lot hence why I was brought on. I might be a little impatient at the moment and we can get the product up to speed over time.

SalesSpectre

Opinionated

Depends.

Still trying to figure out product market fit and build solid product.

Ill stick around if there is potential.

Company been around awhile, product investment not a priority,and you feel bad when you close a deal? Nah im out.

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TechHustla21

Not Sure About Current Role

10 comments

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