This was a long time customer for my company that had actually reduced the amount of services they had with us throughout the years due to poor experience with services. The IT Director had a vendetta against us and got us out as soon as he could. There was finally a change in management that opened the door back up for my company and once I was assigned as the Account Executive, was able to connect with both the new IT director as well as the assistant IT director. My first in person meeting with them was in the summer of 2018 where we kind of laid the ground work to get back to be a trusted vendor of theirs. Took about 12-16 months of negotiating, most of which was pretty simple as they were very transparent and wanted to leave their current vendor anyway because of pricing and account management issues. We got executive sponsorship from the CFO during one of our meetings where we ran into him in the hallway and he told us how he wanted to resolve this quickly and leave their carrier so we knew we had it in the bag. I actually only waited until January to send for signature because I had already hit quota for 2019 so it wasn't going to help my numbers much and figured it'd be good to get the year started on the right foot, especially since it was 50% of my quota for the year.
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