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Open floor concepts. Like or dislike?

Every company I've worked at always wants to have a 'bustling and lively' sales floor. Meaning there are no cubicles or walls dividing people making calls.


Do you like or dislike an open floorplan that encourages this type of thing?


I hate them. But if I tell people that, they often think I'm too scared to make calls in front of people, which obviously isn't the case (I record my calls and share them all the time). But I legitimately can't hear anything when I'm on the phone because I'm so distracted by other people having conversations


Am I the only one that hates these office designs? Do you like them or dislike them? And why?


UPDATE: It seems clear that most people hate. So that leaves us with one question: why does every modern office have this?

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📬 WR Feedback
37
braintank
Politicker
+6
Enterprise Account Executive
Hate it. Loud and distracting 
ExtremeVibeChecker44
Praised Answer
+2
Inside Sales
Sounds good, doesn't work
SiliconBBQ
Politicker
+3
The Metal Rooster
Not to mention the slack asses who come in early to escape their wife and kid and want to have a social hour. ...before covid when i was in early it was not to speak with colleagues (typically), it was to get ahead of my day.
si
sideshow_bob
Opinionated
+1
Business Owner
I hate it too. But every VP wants it so that when other departments walk in, it makes it appears that the sales team is working the hardest
funcoupons
WR Officer
+11
up in Fiji, under paddy
Nope, fuck that. Loud, distracting, can never get a moment of peace or privacy. I have my own office now and would never go back to open concept. 
Sgt_Trollingham
Valued Contributor
+5
Business Development Director
Open floor plans save money. Also, here is an interesting video from vox on the topic!

https://www.youtube.com/watch?v=-p6WWRarjNs
OpalTiddyChurger
Arsonist
+9
Funbags Enthusiast
Depends on what you're doing. When I was a BDR I enjoyed it but now as an AE I enjoy my cubicle so I can focus and have less distractions. 
Brando
Politicker
+7
SDR Manager
I hate them. I have a hard time focusing in open concept
Ch
ChunkyButters
Politicker
+5
AE
Love it.

But, when I do call blitzes or am on client meetings I go into a conference room or "phone booth". 

That way when I'm on an important call or need some focus time I can separate, but I also get the team collaboration vibe when I want too.
si
sideshow_bob
Opinionated
+1
Business Owner
Do people give you hard time if you go into a phone booth to do a call blitz? I had a VP who wanted us to make calls on the floor
Ch
ChunkyButters
Politicker
+5
AE
Nope. We use a variety of tools so my calls are recorded, and my metrics are visible across the company. I also send my leadership recordings where I want feedback. I could see if someone was slacking or possibly faking their numbers that a leader would want to watch them make calls, but so far that's not happening.

Often times the floor gets busy and noisy, so it can be distracting and I'll be less productive. Background noise can make it hard to hear a prospect, and give them a "call center" vibe IMO. My voice also carries, I'm not loud, but everyone can hear me so I'd disrupt their calls.

We also do some group blitzes where 2-4 of us will round robin calls and listen/coach each other. 
Show 1 more replies
beerisforclosers
Politicker
+8
Account Manager
I didn't realize how much I hated it until I got to work from home during the pandemic and realized how much more focused I am when there aren't 50 other people talking around me.
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
I speak loudly, not because I want to be loud, but because I project and I like to stand. I love the open floor, but for obvious reasons, I doubt my coworkers want me to be on one. That's why I take a lot of calls in the phone booths.
Kinonez
Celebrated Contributor
+9
WR Enthusiast
I can relate to that. I’m also really loud, plus I have a hearing problem in my left ear (I played with fireworks as a kid) so I can never tell when I’m being loud and people need to sush me all the time 
mstl
Politicker
+7
Account Executive
Can’t stand it. Makes it so hard to focus and it’s harder to make calls with other people in the background. It’s amazing how much better I am at cold calling when I work from home.
beachNsales
Politicker
+3
Account Executive
Hate it
Justatitle
Politicker
+8
Senior AE
Hate open floor plan, everyone comes to ask you questions and it’s always noisy at the worst times when you’re trying to demo. 
DungeonsNDemos
Politicker
+7
AE of B2B
Does my home office count as open floorplan if I'm the only one there? lol
To answer your question though, I prefer having a cubicle or office so I can focus on my calls. Though when I used to be more of an SDR I do feel the group call energy was helpful for that type of activity. But not great for demos.
Bueller
Politicker
+2
Account Executive
Hate them. I use AirPod pros which pick up every damn noise ever made so open office is a no go for me
DonDraper
Politicker
+4
National Sales Manager
For me it really depends how close the desks and reps are to each other. The noise factor is a real thing but often overlooked by management when putting people together. 

I like the idea of open plan but people need their space and breakout rooms are important for those sensitive conversations.
HappyGilmore
Politicker
+7
Account Executive
Don't like it at all, makes it hard to stay focused.
Incognito
WR Officer
+11
Master of Disaster
Give me my fucking office.
CuriousFox
WR Officer
+11
Senior Account Executive
Way too distracting.  My ADHD is a distraction on my own remotely. I can't imagine going back to that shitshow.
Kinonez
Celebrated Contributor
+9
WR Enthusiast
I hate it, I noise is a distraction and I have a loud noice so I am part of the problem for sure, so I have to regulate my voice which sometimes makes me sound like a robot, which makes it harder to engage with any prospect.

I believe many companies do it following google’s no walls design, if it worked for them why not do us right? It also encourages team work according to several psychologists who’ve never worked in sales. Some CEO’s implement them with the best intentions at heart, but most of them make calls from their office and don’t deal with the pain. 

The common employee never complains about this and this never gets to the CEO’s attention, they think it works and more and more implement it. 
GDO
Politicker
+7
BDM
Horrible! Thank god for WFH
Patbate
Politicker
+6
Senior Product Advisor
Hate. No privacy and loud 
sales7
Politicker
+5
Sales Enablement Manager
so noisy and unpleasant! 
JdiggityR
Fire Starter
+3
Enterprise Account Executive
Also hate. The modern office does it because some designer thought it looked cool and “modern”. Just a modern mess.  
SlinginSoftware
Politicker
+6
Account Executive
Personally, I love em. We have privacy booths all over the office, so noise generally isn't an issue.

If we didn't have open concept, where would we even put the putting green??
Chep
WR Officer
+10
Business Development Team Lead
I like it but I'm on hybrid so if it ever gets to loud to focus I'll wfh the next day to catch up and rip dials
ha
hammaman
Valued Contributor
+2
Business Development Representative
Really hate it. Super distracting. With enough people in an open floor concept design you can’t hear yourself think!
CTXC
Executive
+3
SDR
The biggest reason for the god-awful boiler room open-office style is saving money. It's cheaper and easier to just buy a bunch of desks than cubicles. 

If I was a programmer or in a role that didn't require so much communication I wouldn't mind it as much. But I'm on the phone or in virtual meetings all day long. I don't mind people listening to my calls, but I hate it when the prospect has to yell for me to hear them over the damn ambient noise. 
 
Enrossie
Contributor
+1
Sales Development Rep
Never worked in an open office in sales but I did work 10 ft below an active airport on the aircraft carrier at my last job in the Navy. Always fun to say on video calls: Hold on Admiral, there is an aircraft about to go full afterburner above me. Give me a second.
Simo
Politicker
+7
Director of Sales
Strongly dislike!
nozzles
Good Citizen
SDR
Truly hate making cold calls in an open plan office because of the noise and distractions! As a BDR/SDR, it’s a no from me personally.
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