TheLaughingWolf

Business Development Manager

Valued Contributor

Outreach Question

Hey All, Hopefully someone will be able to help me sort this out before I get a reply from Outreach support.

Now I can be pretty dumb at times, and this might be one of those cases. So if I am, please roast me to hell.

So I have a sequence in Outreach. When I add a new prospect to it, the touch points are like this:

Connection request

Phone call

Email

Where I am having issue is right after the phone call. All my prospects are getting paused automatically and I am not able to un pause them.

I have tried in the prospects profile page, and in the actual sequence paused tab.

Am I missing something here?

I have gone to their help page and googled this, but everything comes back as how to un pause a prospect using the methods I already tried.

Has anyone else experienced this, and if so, how did you fix it?

** Never mind. I am an absolute Moron**

🔎 Prospecting

💌 Cold Emailing

3

8 comments

Sort by:

CuriousFox

WR Officer

5

🦊

You can delete this post you know. May save you the embarrassment.

TheLaughingWolf

WR Officer

1

Business Development Manager

Where's the fun in that. I have to try and make people laugh somehow.

Upper_Class_SaaS

Politicker

0

Account Executive

lol, the fox strikes again

Corpslovechild

Politicker

2

Inbound Sales Manager

Outreach is trash..... come at me outreach AEs

PresidentSkroob

Opinionated

1

CSM

But what did you do?

TheLaughingWolf

WR Officer

2

Business Development Manager

What happened was, I did not put a email template in the sequence. I wanted to write each one from scratch to make them hyper personalized.

So I just added a subject line and a couple of letters in the body and viola. It's working properly now. Lol

PresidentSkroob

Opinionated

1

CSM

You can definitely create a few templates that will help you keep them personalized also (ie have them geared toward a persona with pain point options you can always delete after, but then make the first half personalized to the individual).

Also check to make sure the email is set for manual and not auto.

For a longer cadence, you can do a phone call with an auto email that sends if they don't answer (subject: sorry I missed your call {{firstname}})

I also recommend doing some emails ahead of calls. easier to reference the email if they actually pick up :)

TheLaughingWolf

WR Officer

1

Business Development Manager

Love that idea of the auto email if they don't pick up.

I usually do use templates, but for this sequence, I wanted to test out the hyper personalized email to see if it will have better luck with higher level prospects. Not putting many in though.

Thanks for all the tips. I never even though about an auto email after a call. I usually send an email after the initial call, then later on in the sequence. But I like the auto after the call. Will have to test it out.

Bravado is a community of trusted sales professionals endorsed by their customers.

Products

The War Room Jobs Salary Guide Tech Sales U

Company

About Us How It Works Blog Bug Bounty

Contact

© 2024 Bravado Inc. All rights reserved.

Privacy Policy Legal and Privacy Center Sales Jobs

If you are hired as a contract sales rep by a Bravado customer, we may ask you to prove access to the employee email account provided to you by that customer. This data will be shared with customers to track your sales productivity; customers can use this data to confirm you meet the minimum activity requirements to pay out your ramp stipend and commission.