11 comments

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SaaSam
Politicker
11
Account Executive
I prefer the under promise over deliver approach. Worked as a CSM for a brief stint so I'm in touch with answering for over the top promises that were never in the realm of possible.

I was a CSM for a company that sold lead gen services. Had COO making wild claims and promises of what we could deliver through our outsourced SDR team plus he would almost always offer stupid discounts that nearly erased any profit we would get. His response was to doctor the numbers and short the SDRs on their commissions. All of which I was aware of and refused to cover up.

Long story short, I don't work there anymore.
Corpslovechild
Politicker
0
Inbound Sales Manager
Your old COO sounds like a model citizen, and I hope your old company was not a publicly traded company.
SaaSam
Politicker
0
Account Executive
Naw it wasn't. That CEO is known for building legitimate companies and actually doing a decent job for a few years until he's built a decent client list. Then he fucks everyone over multiple times to increase profit and when the reputation is near it's breaking point he sells them off to outfits in places like India.
Sunbunny31
Politicker
4
Sr Sales Executive 🐰
Was in my last role for a very long time. Overpromising and underdelivering would have made that extremely uncomfortable, so I don't do it.
SADNESSLieutenant
Politicker
3
Officer of ♥️
underpromise - overdeliver
CuriousFox
WR Officer
5
🦊
This is the way.

Also, I love pickles. Sue me.
sketchysales
Politicker
1
Sales Manager
I generally find underpromising and over delivering when it comes to pickles usually gets the best response
Annonny
Big Shot
3
Account Executive
You know all mine!
Pachacuti
Politicker
2
They call me Daddy, Sales Daddy
When I worked in Telecom years ago, our Marketing would release new products, we'd sell the heck out of it, and 9 months later it still wouldn't be implemented. Really sucked having conversations with those customers we sold non-existent products to.
butwhy
Politicker
2
Solutions Engineer
Oh god, the stories I could tell you. My favorite being the startup that sold a very large deal to a very large cable company on the premise that they could ingest their data directly from AWS into the product. But oops - no one had actually built out that pipeline and they didn't have the resources to finish it for a year so our product became shelfware and the AE couldn't understand why we weren't picking up traction for the land and expand. We were lucky they didn't sue our asses, JFC. 🤦🏻‍♀️
Kosta_Konfucius
Politicker
0
Sales Rep
My previous role, my manager would join meetings b/c she was a "closer". Basically she would just over promise. "Yeah this feature will solve that problem" or "This will save 100,000 in tax credits" after 3 months I always paid the price dealing with an angry customer.

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