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Permission to close your file alternatives

I have been using the ‘permission to close your file’ email and that works 2/10 times now.


I’m hoping for advice on any tactics or even better emails that can help get a prospect back on track after ghosting


👑 Sales Strategy
3
funcoupons
WR Officer
+11
Kahluapons
"Have you given up on this project?"
MSPSales
Notorious Answer
+5
Account Executive
I like it! It puts the onus back on them by suggestion that they gave up 
funcoupons
WR Officer
+11
Kahluapons
It's from Chris Voss' book "Never Split the Difference." Prompting a no response makes the prospect feel like they're in control. Also, nobody wants to admit they just gave up on something since that makes them sound like a loser, so they'll often send some kind of an explanation as to why they're ghosting.
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MSPSales
Notorious Answer
+5
Account Executive
So I tried this and instantly got a response! 

He said definitely not  just been hammered with time sensitive projects.

He is going to implement a trial next week.

Boooom 💥 
funcoupons
WR Officer
+11
Kahluapons
Nice! That's great to hear. 
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madtea
Good Citizen
Regional Director
I always use "Still Interested?" for the subject line and in the body say "I'm concerned because I haven't heard from you in x time. Are you still interested in continuing this discussion? If not, I will close this out on my end". Get's a response 80% of the time.
MSPSales
Notorious Answer
+5
Account Executive
80% response rate is amazing. I’ll give this one a go too. I have few ghosts haunting my pipeline right now 
madtea
Good Citizen
Regional Director
Yeah at a certain point if prospects aren't respecting you and your professional time, you shouldn't waste your energy on them. They can reach back out if they want your product
unsubscribe
Old School Bravo
head of sales
I use some of these:

Have you given up on this project?

Have you deferred the project?

Have you put the project on ice?

Have you shelved the project?

And: 

We haven't heard from you since XXX. You probably gave up on the initial idea of xxx, or you decided to go in a different direction. As this is totally ok from our side - do we have your confirmation for removing your contact and closing the file?

Hope this helps! 
MSPSales
Notorious Answer
+5
Account Executive
Two of you guys said the “have you given up on this project”.

First email I sent out I got a positive response response and now he is back on track :)
closedwon
Politicker
+7
Senior Director of Sales
I cringe when I see this one lol and we’ve all been guilty of using it or more like forced to. 

Hi name, I haven’t been able to connect with you since we last spoke.  I 
understand priorities change. If this is the case, any reason why I can’t follow up in a few weeks to continue how x can solve y.  

There are a lot of different ways to “break up” but don’t be general. 

 oint back to something they reference that initiated the interest in the beginning. 


Someone called me out in an email professionally. Used my own words against me and even though it didn’t change the outcome, I respected them for putting it back on me, showed he truly understood my pain point and listened.  
buyerfirstsales
Good Citizen
+1
Account Executive
Saw a comment on linkedin that said "should I stay or should go?"

I tried it today and got a "stay" response. I'm with everyone else though, "have you given up on this project" has worked pretty well in my career
salesmanager80
Good Citizen
Sales Manager
We use one of Corp's break up emails:  

I haven't heard back from my previous emails or voicemails so I'm getting the sense there's been a shift in priorities and discussing a new XYZ provider/solution is now lower on the list.
I'd consider it a personal favor if you could let me know either way, and I can stop filling up your inbox which I'm sure you can appreciate.
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