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[POLL] Zoom cameras on or off?

Some people love it, some hate it, but we're all having to deal with video conferencing. Y'all lookin' fresh on camera or chillin' in the cut with it off?

On camera or off for (external) zoom calls
Attached poll
*Voting in this poll no longer yields commission.
🤷‍♂ Poll
👑 Sales Strategy
📣 Demos
133
Da
DaveFromCollege
Notorious Answer
+7
Account Executive
Saw some data out there from Gong I think that says if both parties have their cameras on, usually leads to more engagement during calls and more closes.
ja
jackodiamonds
Opinionated
+4
Account Executive
I think it even said win rates are higher even if only the seller has the camera on. Feels a bit weird but I usually do it anyways 
beachNsales
Politicker
+3
Account Executive
Def feels a bit awkward, but I try to always have it on in a prospect/client meeting, even if they turn theirs off. I want them to see me as real person no matter what. 
Show 6 more replies
HarryCaray
Notable Contributor
+14
Regional VP
yep I mean I honestly don't know why you wouldn't, especially knowing how important it is to meet with people face to face.  While we can't do that, at least try the next best thing.  So many of my peers never have theirs on.
Mi
MichaelScottDunderMifflin
Contributor
+1
Account Executive
I love having it on
Show 2 more replies
value
OG Sales Savage
+4
Major Account Executive
I appreciate this comment because it's sharing insight with the Bravado community, and I think we should encourage this type of collaboration. 
Golfersparadise
Good Citizen
Sales Manager
This:  https://www.gong.io/blog/if-youre-selling-without-video-youre-doing-it-wrong-this-data-explains-why/
CorpBroette
Opinionated
+3
New Business Account Executive
This is very interesting.  The company I work for has the "on" culture (rather than policy) which I have bitched about when I want to be sat in my PJs.  I'll stop bitching now though and embrace, fuck I may even slap on some makeup!
Show 4 more replies
ChefK
Good Citizen
SDR
This is accurate. The close rate is significantly higher with your camera on. It helps build rapport. 
Salespreuner
Big Shot
+11
Regional Sales Director
True that! Can correlate
MrMotivation
Politicker
+4
Sales
Feel like it also brings an extra level of "humanity" to the call. In person meetings are always easier, and having the camera on brings a close level to that, in my opinion.
BigWave
Fire Starter
+1
Head of Sales
That's exactly what got me to put it on all of the time. I've found that most of the time if my camera is on the person on the other side will turn it on. There is no question that it makes the win-rate go up. 
DoubleDialGuy
Account Executive
Correct 
Sa
SalesBro7
Growth Leader
Couldn't agree more. I'm a big fan of either both on (preferred, or both off. With that said, if I start with it on, it stays on the whole time. Kinda awkward to just cut out the camera mid-intro. haha
HappyPancake
Healthcare Account Executive
I have seen many sketchy basements during the pandemic.
Lambda
Politicker
+6
Sales Consultant
I make it a policy to ask my clients to turn on the video. Sort of forces the issue of partial engagement or at least I can see where I am failing (when they look at there phone, etc) in my presentation for the future and adjust
Salespreuner
Big Shot
+11
Regional Sales Director
And how are the results?
Incognito
Arsonist
+9
Master of Disaster
I had far too much plastic surgery to not monetize it 🤷‍♀️
amyhyoung
Opinionated
+3
VP Operations
i wish i could double upvote this
Salespreuner
Big Shot
+11
Regional Sales Director
True
HarryCaray
Notable Contributor
+14
Regional VP
Get your money’s worth!
SADNESSLieutenant
Arsonist
+8
SDR
internally off, externally on with my smile and dial face on
pitchandputt
Valued Contributor
+4
Account Executive
So curious why off internally? I'm an introvert IC salesperson and I crave cameras-on on all my meetings, ESPECIALLY internal. Feels strangely antagonistic to turn it off for internal meetings.
SADNESSLieutenant
Arsonist
+8
SDR
Its weird knowing someones always looking at you for an hour and you cant see if they are looking at you really 

i prefer off if not one on one
Show 15 more replies
CadenceCombat
Tycoon
+13
Account Executive
Even internally, I’ve received negative feedback about never turning it on and try to have it on as often as possible now.
SADNESSLieutenant
Arsonist
+8
SDR
yeah i mean, it's kinda expected it's just kinda lame it should be a choice
Show 1 more replies
FullyDiluted
Opinionated
+6
Account Director
If you got a good face - use it
SaaSyFerDealz
Good Citizen
Senior Account Manager
And they can't tell how tall we are. Is there a Zoom version of dating? asking for a colleague... 
HappyPancake
Healthcare Account Executive
Someone told me I had 6 ft energy the other day. Hurt to tell them I'm 5'8.  
HarryCaray
Notable Contributor
+14
Regional VP
Use what you got!
Salespreuner
Big Shot
+11
Regional Sales Director
Straightforward 🙌
UltimateMango
Praised Answer
+1
Chief of Nothing
On and authentic. No blurring or virtual background. Fight me. 

pitchandputt
Valued Contributor
+4
Account Executive
Sure - I'll fight you on this.

Why is a virtual background inauthentic? How is it less authentic than having carefully curated pictures hanging on your wall, or cleaning up exactly what's within the field of the camera's vision, or putting on make up, or putting on a nice shirt while wearing pajama bottoms?
HarryCaray
Notable Contributor
+14
Regional VP
@pitchandputt well I don't think Mango was saying any of that stuff you named was authentic or more authentic than a virtual background.  All they said was on and authentic.  
Show 5 more replies
Incognito
Arsonist
+9
Master of Disaster
@UltimateMango  - I look forward to when my cats make cameo appearances. 
SaaSbod
Contributor
+3
Sr Sales Account Exec
I keep seeing this with cat people - then they completely zone out watching the cat. Also, dog people will start to look down on you...
HarryCaray
Notable Contributor
+14
Regional VP
Hate zoom backgrounds 
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
I'm actually on the Zoom background bandwagon now. Most of the people I know who use them just don't have dedicated spaces they can use (applies to me) that will look good. 
ci
cinnamonrolex
Good Citizen
Inside Sales Representative
I'm with you for some reason the virtual background feels cheesy to me
Ir
IrishHoosier
Good Citizen
Sr. Enterprise Account Executive
Originally the company mandated it and I hated it. But since I've gotten used to it, I totally understand why. If they're on video as well, it gives you the opportunity to read people. If they're distracted, I can call them out and take a different approach ie "I seem to have lost you" or "do you not see this as a fit?" The ability to read people to determine how real a deal is had been invaluable in the current environment. It will be interesting to see once we're back in office if prospects are still as willing to get on video as they are now 
HarryCaray
Notable Contributor
+14
Regional VP
Completely agree. It’s a game changer. Why not have as many ways to get a feel for the prospect as possible? Thanks for the input. 
HypeWoman
Fire Starter
+1
District Sales Manager
Always on. lol wfh is lonely enough. I want to see human faces and interact. I’m also the manager who has it mandatory at 7:30am😅
Zbocashmoney
Good Citizen
Enterprise Account Executive
7:30am?? Was it mandatory to be in your office at 7:30am pre covid? 
HypeWoman
Fire Starter
+1
District Sales Manager
We work 7-4 to match east coast hours. We are in CST but cover EST customers. So yes. 
Show 1 more replies
LoneMaverick
Opinionated
+2
Strategic Account Leader
Camera always on.  It humanizes us a bit, especially during COVID when kids jump in the frame.  

“Oh that’s just little Timmy, I hope we can afford Christmas this year.  When can you sign?”
HarryCaray
Notable Contributor
+14
Regional VP
haha yeah our boss is always talking about how that stuff used to be distracting and "unprofessional" and now we all love to see it
justsignit
Contributor
+3
Account Executive
Brilliant, the best move is showing the puppy and they lose the ability to sense your commission breath. 
closedwon
Politicker
+7
Senior Director of Sales
Even if their camera is off mine is on because they need to see I’m engaged in our conversation Sometimes people even turned theirs on after a few mins.  
HarryCaray
Notable Contributor
+14
Regional VP
I’ve seen that too. If mine is on, people tend to reciprocate 
woof
WR Officer
+4
Account Executive
For external meetings 100% on! It increases the engagement on your call and helps to build rapport, but I also find you can tell a lot from the reactions on your prospect's face that you would not get from having the camera off. 


HarryCaray
Notable Contributor
+14
Regional VP
Couldn't agree more
GlenRoss
Politicker
+6
Account Executive
Agreed with the Gong data listed below. My calls are so much more engaging when both people have cameras on
HarryCaray
Notable Contributor
+14
Regional VP
Same. Glad that data was pointed out
E_Money
Arsonist
+8
Outbound Sales Manager- US
on for external, off for internal
HarryCaray
Notable Contributor
+14
Regional VP
Good SOP for sure
TheDragon
Good Citizen
+1
CVO
I actually like having the camera on for internal calls... probably because I like to mess with my coworkers
HarryCaray
Notable Contributor
+14
Regional VP
lotta fun making coworkers laugh when they shouldn't be laughing
YoungGoat
Opinionated
+2
Surgical Technology Specialist
My manager insists on doing our weekly 8am calls over video. I’m in Med device so at that time all reps are on their way into OR’s he’s then only one who ever has his camera on. Completely pointless. 

I like video but if you’re going to use it their needs to be a reason/purpose
HarryCaray
Notable Contributor
+14
Regional VP
yeah I get it.  That's lame.  Again, talking about external calls here though.  Appreciate the response - I think we all agree that internal calls have almost zero purpose of having cameras on.
pitchandputt
Valued Contributor
+4
Account Executive
Nope, definitely don't agree on internal calls.

Am I the only person here who likes their team and likes seeing them?
Show 2 more replies
NeverEverStopSelling
Good Citizen
Sales Manager, Mid-Market
I used to be anti-video coming from a call-centric and in-person-centric world of media/ad tech, but in SaaS with it being so heavily inside sales (esp now) I quickly turned around on it.

If you aren't using video during calls, you're absolutely leaving money on the table. So helpful to be able to see their faces, even if they leave it off, I leave mine / have my team leave theirs on so they can see ours. Body language has huge value.
HarryCaray
Notable Contributor
+14
Regional VP
Absolutely adds value. The numbers don’t lie, having cameras on helps move deals forward
TheLaughingWolf
WR Officer
+7
Account Development Representative
Always on. How else will others see me rocking my colorful shirts and rocking my Elvis look.
HarryCaray
Notable Contributor
+14
Regional VP
Thank you. Thank you very much. 
CuriousFox
WR Officer
+11
Needer of Life Alert
Prospects are funny about cameras so I only have mine on when I'm presenting a financial proposal. 
HarryCaray
Notable Contributor
+14
Regional VP
What do you mean about them being funny about it? Curious what you’ve seen in that regard
CuriousFox
WR Officer
+11
Needer of Life Alert
Funny as in comfort level. Some don't like it or don't trust the camera. 
ODoorRules
Business Development
I find when you can add the personal element to the conversation it helps the prospect view you as a person, not just some guy on the phone trying to sell. 
HarryCaray
Notable Contributor
+14
Regional VP
Definitely agree with that
AssistantToTheRegional
Opinionated
+3
Enterprise Account Executive
Have it on. Tell them it will be on. Some will join you, others won't or can't.

Give good face and show you're not some dumb zoom picture.
HarryCaray
Notable Contributor
+14
Regional VP
That's a good idea to tell them it will be on ahead of time so they're at least prepared either way.
hagianni
Account Executive
I think you definitely should keep it on, as mentioned in the thread it builds rapport and makes the conversation much more engaging.
HarryCaray
Notable Contributor
+14
Regional VP
definitely agree
StevieD
RSM
In the absence of human, face to face interaction camera on is absolutely critical for me... reading social cues, facial expression, monitoring their engagement... these are critical and for me a phone call or non-camera call will never be as valuable. 
HarryCaray
Notable Contributor
+14
Regional VP
definitely.  Going to be interesting to see how zoom/similar services remain a part of our lives after the pandemic is done.  Would be hard to just go back to phone calls.
trainer
Opinionated
+2
Sales Trainer
total respect thing, if you're in sales your camera should always be on.
HarryCaray
Notable Contributor
+14
Regional VP
I agree, it's the respectful thing to do
SA
SADNESS4ME
Key Account Executive
I find that I am distracted with the camera on for a product demo - if they are a current client (although I have a face for radio) I will turn on the camera.
HarryCaray
Notable Contributor
+14
Regional VP
interesting, so off for prospects but on for customers?
SA
SADNESS4ME
Key Account Executive
If their camera is on - mine is on. I flail my arms and fidget my pen when I sell so I try to hide my neurosis 
Kermit
BDM
Interesting one this, on one hand, if you were meeting in person you wouldn't have the option to make yourself invisible. On the other hand, you're at home and sometime even the people on the other line don't wanna see your dog shitting on your living room floor behind you.

Ultimately, I think it should be changed depending on the nature of the call. Sometimes it can feel extremely uncomfortable when you start off with your camera on and the other person has there's off though.

Ffs, digging a whole here. I will now cease my rambling
HarryCaray
Notable Contributor
+14
Regional VP
haha that's why this is such a commonly discussed topic.  I appreciate the input here!
Sa
SamHirsche
Team Lead, Digital Sales
Even if the prospect isn't on video, I always feel way more engaged and on top of it if I'm on camera. 
HarryCaray
Notable Contributor
+14
Regional VP
Good way to hold yourself accountable in the conversation.  Love it.
All_Out_Of_Gum
CRO
If it was a real face-to-face meeting you wouldn't be able to sit there with a bag over your head. I mean.... you would. Not sure about the impact on the close rate, though. Definitely camera on.
HarryCaray
Notable Contributor
+14
Regional VP
I agree, just treat it like you would a face-to-face meeting.
Ho
Hocael
Fire Starter
Partner Manager
Camera on, and professional attire. Dress like you would if you were meeting them in person. With the camera on, you become a real person.
HarryCaray
Notable Contributor
+14
Regional VP
Agreed.  Show them you're taking the meeting as seriously as you would on-site
ringthebell
Sales Coach
Absolutely have the camera ON during discovery. When the buyer can look into your eyes, they have a much better chance of connecting with you and trusting you, critical to closing. But then turn it off for the demo so they focus on the product.
HarryCaray
Notable Contributor
+14
Regional VP
Yeah good call about turning it off during the demo.  I do that sometimes.  Other times I leave it on throughout to keep myself honest.  Thanks for the input.
ringthebell
Sales Coach
I used to as well, the only issue is that some people will focus on you and your facial expressions more than the product and the solutions. So it gets dicey to leave it on. I do recommend that after the demo, for the recap/next steps you turn it back on so there is a strong finish.
Unsubscribed
Account Executive
Please have your cameras on. Not only do I believe it helps a sale, but it humanizes a process that can be too computerized and non-social. 
HarryCaray
Notable Contributor
+14
Regional VP
good point
Unsubscribed
Account Executive
Man do I miss the days of Harry in the bleachers broadcasting a summer game and getting a cold one handed to home from the fans. 
Lellyronny
Head of Sales
Always have it on out of respect for the prospect. Dress smart as if I was sitting in their boardroom pitching 
HarryCaray
Notable Contributor
+14
Regional VP
I think it just gives you more confidence to be dressed well and on camera.  Great input.
SalesPharaoh
Politicker
+8
AM BDR
I prefer if it were off but it builds rapport.
HarryCaray
Notable Contributor
+14
Regional VP
Absolutely. Can’t tell if someone laughs at your corny jokes if their camera is off and they’re on mute!
SalesPharaoh
Politicker
+8
AM BDR
you can know if it's a courtesy smile or if you're actually funny.
2
What is everyones thoughts on Zoom backgrounds?
Question
6
What is everyones thoughts on Zoom backgrounds for demos and calls?
+32
freightslinger ,   alecabral ,   verbalzzzzzz   and 32 people voted
*Voting in this poll no longer yields commission.
6
Turning on Cameras in Zoom
Advice
12
4
Interesting study on the impactfulness of video on zoom meetings. Curious how people here feel about it
Discussion
9