JC10X profile picture
JC10X profile picture

JC10X

Senior Sales Manager

Politicker
Arsonist
Valued Contributor
+6

Quality Assurance or No Quality Assurance?

Do you see quality assurance practices helping your results?


100% of your calls get audited - you get insights into the right wording, scenarios, prospects and the coaching you get/give is highly targeted.


Quality Assurance or No Quality Assurance?

Attached poll
*Voting in this poll no longer yields commission.
๐Ÿ‘‘ Sales Strategy
๐ŸฅŽ Training
๐Ÿงข Sales Management
15

18 comments

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Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
imo - QA dept are the eyes of the operation.
JC10X
Politicker
2
Senior Sales Manager
And eyes for training + recruiting; a successful bunch of folks!ย 
Mr.Pickles
Arsonist
1
Sr. Customer Success Manager
It's the glue for success
Kinonez
Celebrated Contributor
2
War Room Enthusiast
I believe Quality Assurance to be beneficial, sometime reps are unaware of some of the mistakes they make in a call, pinpointing these mistakes and showing them how to overcome them is the path to success! That's how you ramp up a rep!
JC10X
Politicker
2
Senior Sales Manager
X2! I wonder what the Nays have to say about it :) Sometimes we dont know what we dont know..
Kinonez
Celebrated Contributor
1
War Room Enthusiast
I would think that there is always a fear of making a mistake and having a superior listen to it and get fired for it. Many of my peers have this fear, perhaps some of the Nays project that. As long as you don't insult the prospect, and are doing your best, such fear shouldn't exist. We won't know for sure until they speak up.
funcoupons
WR Officer
2
๐Ÿ‘‘
If I got call audits every time I picked up the phone I would kill myself.
CuriousFox
WR Officer
2
๐ŸฆŠ
No but thanks for playing!

Another reason to make calls from your mobile phone.
MaximumRaizer
Politicker
2
Sales Manager
No but thanks for playing!
Blackwargreymon
Politicker
2
MDR
I use it *unpopular_opinion_bear.jpg*
Beans
Big Shot
1
Enterprise Account Executive
Gong has been super helpful to clear gaps, both from my own reviews and internal coaching.

The key is to have that internal coaching be constructive and positive.ย 
Andr3dwar
Arsonist
1
Logistics Manager
i think is very important the Quality Assurance in every work place
JC10X
Politicker
0
Senior Sales Manager
I agree, thank you!
Clashingsoulsspell
Politicker
1
ISR
I believe Quality Assurance to be beneficial, sometime reps are unaware of some of the mistakes they make in a call, pinpointing these mistakes and showing them how to overcome them is the path to success! That's how you ramp up a rep!
MR.StretchISR
Politicker
1
ISR
No but thanks for playing!
Mr.Floaty
Politicker
0
BDR
I use BANT as a foundation to start with. It def branches out into the other topics you refer to. BANT is not the be all end all but it should be covered in a meeting to qualify.
Cyberjarre
Politicker
0
BDR
I use BANT as a foundation to start with. It def branches out into the other topics you refer to.
Error32
Politicker
0
ISR
I'm saying!! Shooting for a good conversation is the best strategy!

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