TheHypnotist

Sales Manager

Valued Contributor

Richard Head

let me set the scene: Mr. customer (let's call him "Richard Head" 😉) asks for a quote 18 months ago. I (foolishly) agree and send it to him. The bastard proceeds to ghost me (yes, I now accept responsibility for this). I spent weeks and months doing the ghostbuster dance whilst I called and emailed, cursing my stupidity but I got over it, left him for dead and moved on (although I thought about making a vodoo doll).

Today one of Dick’s biggest competitors posts on social media about 2 x 6 figure solutions they purchased from us. Dick emails me hours later asking for a quote for the same solution his competitor posted about on social media.

So, savages! Bear in mind that Dick’s money is as good to me as anyone else’s. I have ideas about how to respond to Dick’s email (and NONE of them involve sending a quote) but I want to hear how YOU would

react/respond to Dick’s email!

Especially interested in CuriousFox’s input 😉.

UPDATE: Richard & a colleague of his jumped on a video call with me. It seems there actually is legitimate interest. I will not be holding my breath but there is potential for a few 6 figure deals here.

😎 Sales Skills

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18 comments

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Justatitle

Big Shot

8

Account Executive

Dick has to get on a call and discuss why he wants a quote, do a discovery call. Fool me once shame on you, fool me twice shame on me.

DungeonsNDemos

Big Shot

2

Rolling 20's all day

I would 2nd this approach. Get him to give more details because "sorry mr. head, but to make you a quote I'll need to clarify a few things to ensure it's exactly what you need."

ragnarlothbrok

Politicker

5

Key account manager

I’d give him a quote. tell him it’s valid for 72hrs only or proforma a small charge for the quote, (let’s call it an admin fee)😂

Diablo

Politicker

5

Sr. AE

I would like to get on a call with him to understand more about his interest before sending a quote. But I'll send a quote for sure.

UrAssIsSaaS

Arsonist

3

SaaS Eater

I would send him a quote for $1 and then let him know that you charge $100 per word in your email responses at $50000 for the answer to every question he asks.

ZeroGrit

Valued Contributor

2

VP of Hoping My Emails Find You Well

Just here for the updates *eats popcorn*

TheHypnotist

Executive

0

Sales Manager

I don't plan on answering Dick's email because I risk coming off as extremely cocky. In my opinion emails are crap for conversing and best used as tools to confirm what was agreed.
I will call Dick to talk to him, updates will follow :)

Clashingsoulsspell

Politicker

2

ISR

Dick has to get on a call and discuss why he wants a quote, do a discovery call. Fool me once shame on you, fool me twice shame on me.

hh456

Celebrated Contributor

1

sales

Repeating what everyone else here says. No quote w o a call and be sure to remind him why now makes more sense than 18 months ago when you gave him a quote and he disappeared. Is he ready to move forward now with a deal, etc.

WomenWantMeFishFearMe

Politicker

1

AM

"Suck my richard, head"

Blackwargreymon

Politicker

1

MDR

I’d give him a quote.

TheHypnotist

Executive

0

Sales Manager

I ended up quoting him, but only because he had a new colleague whom I tied down to comitting to an answer by a certain date. Date came and went, they didn't buy anything but at least I wasn't left hanging. :)

cw95

Politicker

0

Sales Development Lead

It’s funny cos my boss had this name ay.

FeedTheKids

Politicker

0

Solutions Consultant

As most said, I'd force him into a call for the quote.

Then I'd also put a task back on him following the call. "Tha ka for taking the time today, can you confirm XYZ is correct and I'll gladly get that quote together and send back over "

Got to get him engaged. If it's all about cost he's probably not a long-term customer. If he cares about the tools/service and it's solves problems he's facing today - no reason not to send a quote.

Like you said, his money is green and deposits the same as anyone else's

Njanack

Good Citizen

0

SDR

Who

LordOfWar

Tycoon

0

Blow it up

Like others said, get on a call and sus him out. If he refuses say the best you can offer is roughly OG quote +10% since you don't know his deliverables/support needed.

Do the needs analysis on him and then tell him his competitor got a deal by signing multi-year/multi-product agreements before the Q4 rush. Make him work for it.

AnchorPoint

Politicker

0

Business Coach

Actually had a professor by that name... and he went by Dick... can't make this shit up.

MR.StretchISR

Politicker

0

ISR

Dick has to get on a call and discuss why he wants a quote, do a discovery call. Fool me once shame on you, fool me twice shame on me.

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