LiveGenie

Area Sales Manager EMEA

Fire Starter

Contributor

Personal Narrative

Sales hackers, do you think this tool can increase revenue and shorten a sales cycle?

I'm building this solution to solve my own problem as a Sales Manager.

Problem:

Shorten sales cycle
Increase my team's productivity
Increase revenue

It's an all-in-one solution with 3 features:

1. Live video chat: Engage Customers in Real-time on our website and move MQL to SQL on the spot.

2. AI Transcription: Automate video call report generation and integrate into CRM.

3. Live group chat: Transform our website into a live experience and easily conduct group video chat for webinars and live demo sessions.

Do you think those features could bring added value to the process?

What could be the other features you want to have in order to increase revenue?

You can check the initial landing page www.livegenie.co

Your feedback will be highly appreciated 🤤

🤓 Sales Tech

🧠 Advice

27 comments

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saaskicker

Celebrated Contributor

Enterprise AE

Any chat bot out there + Any call recording service bundled into one.

I think you're in for an uphill battle taking this product to market, best of luck. Lots of competition with market share and tech that's beyond this.

Also - you posted this twice, not technically supposed to self-promote or sell on this platform.

CuriousFox

WR Officer

🦊

Wow I absolutely agree with you here. God speed.

Sunbunny31

Politicker

Sr Sales Executive 🐰

Are you actually considering building these things rather than leveraging existing technology? Chorus has ai transcription in addition to video - why wouldn't your rep just invite the prospect to hop into an immediate meeting using existing tech to see if it gives you the bang for the buck you think it will, before you dive into creating a big tech package that may not provide the benefits you think it will?

LiveGenie

Fire Starter

Area Sales Manager EMEA

you absolutely right, but I've actually taken a decision to build a solution for my own problem and see what it takes me as a founder...

What could be the features you would love to have in addition to what I shared in order to make it a good sales tool? any suggestions?

Sunbunny31

Politicker

Sr Sales Executive 🐰

I'm an Enterprise AE and so I don't respond to inquiries coming inbound on a webpage. I am removed from this part of a process, so really can't provide personal experience on the sales side.

LiveGenie

Fire Starter

Area Sales Manager EMEA

What about your SDR team..

Would you rather wait for your team to make discovery calls and book a demo with a visitor ( usually takes 2-3 days minimum)

Or having SDRs conducting live video chat with visitors and making a initial demo to qualify leads and book a second demo with qualified customers.

Don't you think, this will help you get quality leads in the top of the funnel? And thus increasing revenue and shorten your sales cycle?

Sunbunny31

Politicker

Sr Sales Executive 🐰

Everyone is always looking to shorten the sales cycle. However, our BDRs are quick with the chat and inbound response, and they don’t do demos anyway. I can’t say any system I’ve ever seen is perfect, but ours seems to go pretty quickly.

TennisandSales

Politicker

Head Of Sales

if you got rid of the link to the website I think you would have less push back about this breaking the "self promotion" rule.

I think numbers 1 and 2 could have value.

not exactly sure about number 3

LiveGenie

Fire Starter

Area Sales Manager EMEA

absolutely right, I will remove the link since I'm actually looking for feedback and not really promoting the website.

What could you add as a feature to make the tool even better?

Kosta_Konfucius

Politicker

Sales Rep

That could be extremely helpful!

LiveGenie

Fire Starter

Area Sales Manager EMEA

thank you @Kosta_Konfuciuscould you recommend other features you would like to have in addition to what I shared?

SADNES5

Politicker

down voters are marketing spies

No selling. Please read rules. The Sales Doctor had to change their name. So should this account.

antiASKHOLE

Tycoon

Bravado's Resident Asshole

Yeah, I agree.

LiveGenie

Fire Starter

Area Sales Manager EMEA

Thanks for the insight and sorry about posting twice, it was a mistake and I've just deleted the second post.

I'm not actually promoting for anything, just building in public and asking what potential features would any sales hacker need to solve our primary problem: increasing revenue.

In regards to competition, I don't really agree with you, cuz I think the point from providing solutions is to find out how we could potentially add value.. Clickup have made it so far, even known that the market was already saturated..

In terms of features, do you think we should only focus on live group video chat? I thought it would be interesting to have a demo room straight on the website in order to engage with visitors in real time?

Can you suggest any other features that could possibly make the solution more convenient?

saaskicker

Celebrated Contributor

Enterprise AE

i just can't picture a prospect hitting a website, and wanting to join a live video chat with anyone. mostly they hit the website to gather information and see what they can find in terms of features and products.

the risk of having a demo room is you're immediately coaching your team to feature sell. "hi prospect, what feature do you have a question on i'll show you it in action" tons of risk here

- you have no idea what the prospect does/how their business operates
- you're giving the prospect everything without getting anything in return
- your solution probably solves pain points, being able to quantify those pain points and show the value in the demo is where you can truly have that aha moment
- once i see the demo as a prospect i think i have all the information, this leave your team little room to actually sell something

deals are won in discovery, not in a demo in my experience. if they are looking at a demo of your product, most of the things are table stakes and your competitor probably can do the same thing. where you win is solving a challenge or pain that this person on the other end of the line has.

have you ever been to a website and wanted to have a live chat with a sales person yourself? when you walk into a store to buy a pair of jeans/shirt do you wait for the sales person to come up to you, or does that annoy you?

i'll pose a question back to you -- as a manager, why have you identified this is the way to solve for productivity, shorten sales cycles and growing revenue?

LiveGenie

Fire Starter

Area Sales Manager EMEA

Great value! thanks again @saaskickerfor the insight!

so basically, we are selling an HRMS, and one of the biggest challenges we have is increasing book to demo ratio since we are suffering from a high number of unattended meetings.

And I'm talking about MQL since 80% of our visitors come from paid ads or SEA, so they are warm leads looking for a solution.

I thought live video chat with visitors could shorten our sales cycle since we'll be making the demo and identifying visitor's problems right from the first visit they make.

AI transcription is actually a way to focus on the meeting instead of taking notes, so basically you'll be just discovering your visitors problems and showing the solution without worrying about taking notes since you'll get a report you can integrate easily into your CRM.

the second problem is increasing demo to quote ratio, and I thought increasing the number of demos will potentially increase quotes ratio, I've tried this with webinars, and its actually working, and this is how I thought about conducting live demos on the website instead of just publishing demo videos.

ps: when I'm shopping, I ask the sales person to assist me, so basically I believe that when I'm also at a website looking for a solution I would love to easily call an SDR and ask him all the questions I have to check If their solution could potentially solve my problem.

I think its also about the momentum, imagine you are a customer and you just booked a demo in 7-10 days, do you think you will still be interested? what if you find another option during this 7 days waiting time?

saaskicker

Celebrated Contributor

Enterprise AE

thanks for the extra color here.

80% inbound and waiting 7-10 days for a demo is a problem, can you hire more people? can you outsource SDRs that can qualify these leads?

AI Transcription exists already and is so good you should think very hard about the buy vs. build here. Can't imagine you have the resources to compete with the established players, there's a reason they charge so much for their tool - it's fucking hard to build.

i respect your grit and wanting to build something, but you could do this in 2 weeks with Drift/Intercom + Chorus/Gong + a few extra bodies to take the calls.

LiveGenie

Fire Starter

Area Sales Manager EMEA

Thank you for the advice..

But I've already started building the solution, I'm excited about making a tool for SaaS sales..

If you can think of any great features please let me know and I will keep you updated about the development!

jefe

Arsonist

🍁

I very much agree with @saaskickerhere.

DevSomeBiz

Valued Contributor

Senior B2B Sales Guy.

So, you've invented Zoom integration?

LiveGenie

Fire Starter

Area Sales Manager EMEA

No actually it's not gonna be integrated with zoom, you will have an embedded code in your website to enable the video chat feature.

DevSomeBiz

Valued Contributor

Senior B2B Sales Guy.

Got it. The point is, I can do this all today with existing tools that integrate with Zoom. What is your value proposition to move from a proven platform that most users have already invested time and money in?

LiveGenie

Fire Starter

Area Sales Manager EMEA

I'm not talking about booking a demo on Calendly and meeting clients in zoom..

I'm actually building a solution to skip the booking and go straight into a video chat on websites..

Moving from MQL to SQL straight on your website.

DevSomeBiz

Valued Contributor

Senior B2B Sales Guy.

Zoom and Drift? It already exists, I use it every day. I've learned that almost no one wants to get on a video call.

LiveGenie

Fire Starter

Area Sales Manager EMEA

So what could be the shift we can make in the product to make it more interesting?

GreenSide

Politicker

Sales manager

Boooo! Get off the stage!

PineappleYa

Opinionated

Zoom does this, gong to a degree, solvvy & other chat bots… it’s been done already on bigger platforms with deep integrations/api options my dude. Save your $$$

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LiveGenie

Sales hackers, do you think this tool can increase revenue and shorten a sales cycle?

27 comments

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