TheOverTaker

Senior Account Executive

Sales Ops Update: They screwed up

As some of you saw, I have a bone to pick with sales ops. So they migrated our data in salesforce over the weekend (despite protest) and guess what happened....they fucked it up. All AEs woke up to missing opps, leads, contacts, and whole accounts disappeared into the ether.

Safe to say its been a fun monday

😡 rant

25 comments

Sort by:

ADudeBeingAGuy

Politicker

Account Executive

I'm once again here to campaign for performance based compensation for Sales Ops so they have some fucking skin in the game when shit like this happens.

TheOverTaker

Politicker

Senior Account Executive

Amen

butwhy

Politicker

Solutions Engineer

It would also be nice to sales ops people that actually have worked in sales. Technology shouldn't dictate process.

Gasty

Notable Contributor

War Room Community Manager

Haha. Typical. Now they'll send a 10-page long email and call it a "Process Issue".

CuriousFox

WR Officer

🦊

All of em.

Kosta_Konfucius

Politicker

Sales Rep

Damn, do you have access to the old crm

Sunbunny31

Politicker

Sr Sales Executive 🐰

Did they migrate from SFDC to another SFDC instance? Or did they migrate from one CRM to another?

There should be a way to recover (I hope).

I'm sorry. How frustrating.

TheOverTaker

Politicker

Senior Account Executive

We had been using contacts instead of leads and we switched to leads and in the process we lost all of it

butwhy

Politicker

Solutions Engineer

Leads are the dumbest thing that Salesforce has ever done. "Let's just have lots of abandoned, orphaned records floating around our database that have no default way of reporting in context to Accounts" I am so sorry, this is gonna be a painful reconciliation.

TheOverTaker

Politicker

Senior Account Executive

Okay so I'm not the only one who thinks this.....thank you

Sunbunny31

Politicker

Sr Sales Executive 🐰

Funny, my last company had leads that converted into opportunities under account records. I'm now at a company that doesn't do that, but leverages contacts instead, and it's a mess. I prefer the first version (there's a way to tie them to an account, I swear!) over the second by a MILE, but I definitely wouldn't want to lose everything in a switch!

TheOverTaker

Politicker

Senior Account Executive

I think thats the bigger issue is switching. We all had it down one way and the switch screwed it all up

butwhy

Politicker

Solutions Engineer

Your company had to manually create either a lookup field on the Lead that would connect to the account, or they had to look up the account every time the lead was converted to an Opp. It's insane.

nomdeguerre

Executive

Account executive

God I’m glad I’m not using Salesforce, it’s so dumb.

antiASKHOLE

Tycoon

Bravado's Resident Asshole

wow... that sucks I hope there is a backup somewhere.

Pachacuti

Politicker

They call me Daddy, Sales Daddy

HahahahahahahahHhahHahJhahahahahha… ha.

tightlines

Politicker

Account Executive

Oh nooo, did you have an off-site list of your accounts?

TennisandSales

Politicker

Head Of Sales

omg ive been through this a few times. any time anyone messes with SFDC in a major way....its bound to cause massive problems haha.

i remember as an SDR we all got new lists and someone thought it would be a good idea to clean all the data, so any lists we had created were completely gone and couldnt see any previous notes. it was mayhem for like 3 days 😂🤦‍♂️

GDO

Politicker

BDM

That’s what sales “oops” is for

jefe

Arsonist

🍁

SHOCKER.

:(

DungeonsNDemos

Big Shot

Rolling 20's all day

I hope they've been able to un-fuck it

TheOverTaker

Politicker

Senior Account Executive

Still fucked. Goin on day 4 tomorrow. Been super fun.

DungeonsNDemos

Big Shot

Rolling 20's all day

My condolences

ChumpChange

Politicker

Channel Manager

Mass system migrations never go smoothly. You're going to be operating in the dark for a bit. I would start bringing up quota relief with your superiors because this directly impacts your performance.

SaaSguy

Tycoon

Account Executive

They don't have a backup and recovery tool for Salesforce???

Bravado is a community of trusted sales professionals endorsed by their customers.

Products

The War Room Jobs Salary Guide Tech Sales U

Company

About Us How It Works Blog Bug Bounty

Contact

Press Careers

If you are hired as a contract sales rep by a Bravado customer, we may ask you to prove access to the employee email account provided to you by that customer. This data will be shared with customers to track your sales productivity; customers can use this data to confirm you meet the minimum activity requirements to pay out your ramp stipend and commission.

TheOverTaker

Sales Ops Update: They screwed up

25 comments

Related posts

Thoughts on going into sales ops ?

Sales Ops - Friend or Foe?

Dickhead in sales ops