Hi everyone, I'm onboarding people onto a platform (new role, second week) and I need to prepare/practice different call scripts for numerous scenarios (the company I'm working for is a startup).
The onboarding process is about as simple as we can make it for the regulatory complexity of our business; however, it is still fairly complex because there are many nodes and branches in the sign-up process (people can get stuck and/or need approval from our Ops team at various points). So, when I call these prospects to help them onboard, I need to understand what I should be saying based on where they are in the onboarding flowchart, which has many branches/nodes.
My question: does anyone know of any software that allows you to define a flowchart that provides you pre-determined scripts at each node? Basically, I'm picturing a simple interface where you click through different questions and at each node it provides you with a script that you would use for that specific case?
This is a shot in the dark, as I'm pretty new to sales. Thanks for any thoughts!
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