This was a tricky one I actually had to ask for a change in Account Manager from their part in order to grow the business.
Luckily the dude they got for me was young and humble and was eager to grow business between us. Trust was built when I was transparent with his team on the ground in Jordan who worked for our competition. Took a lot of patience to transform this account from a non revenue to into a serious player. It's amazing because I only closed 60k worth of business in 3 month but just selling my coverage in 1 country. I'm super excited to upsell them more and more.
Must say it's hard to get that guy on the phone but luckily emails they respond too and there is plenty more of potential because the rapport isn't big here.
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