Shitty Support Staff

I moved to a smaller company and holy fuck the support staff is slow as shit. I have a $40,000 project the client has been trying to pay for like 3 fucking days! They have another one worth about the same that I know they are dragging their feet on, as well as an upsell for a second phase of this project, that I know they're dragging their feet on because they want this taken care of first. anyone else have this issue with your support staff? It's driving me nuts, makes me want to go to another company.

๐Ÿ‘จโ€โค๏ธโ€๐Ÿ’‹โ€๐Ÿ‘จ Customer Care
๐Ÿ’บ Outside Sales
๐Ÿ˜ก rant
6
CuriousFox
WR Officer
6
๐ŸฆŠ
Do we work at the same company ๐Ÿ‘€๐Ÿคฃ
jefe
Arsonist
4
๐Ÿ
This was a big reason I left my last company.

Had prospects begging for a completed scope to sign off on but they couldn't make it happen.

And don't get me started on the delivery challenges...
Sunbunny31
Politicker
2
Sr Sales Executive ๐Ÿฐ
Wait, your support staff has trouble taking payment? That's painful.
LightingLeader
Politicker
0
Specification Sales
They took 3 days to make an invoice
ThatNewAE
Big Shot
1
Account Executive - Mid enterprise
Feels like my company, shucks.
TennisandSales
Politicker
1
Head Of Sales
yeahhhh this is super common at smaller companies haha. gotta stay on top of the team. if they dont like it, too bad, you are doing your job.
LightingLeader
Politicker
1
Specification Sales
Like they seem to get pissed off but just communicate and let me know whatโ€™s going on! Lmao
TennisandSales
Politicker
1
Head Of Sales
oh for sure! its really not hard, just give you updates or get the shit done haha. and im 100% NOT surprised they would be pissed. everyone seems to get mad when you ask them to do their job
LightingLeader
Politicker
0
Specification Sales
Glad I got a dartboard in my home office for when Iโ€™m pissed off
LightingLeader
Politicker
0
Specification Sales
Hey I got my first to bullโ€™s eyes!
LightingLeader
Politicker
0
Specification Sales
Haha. I doubt it!!
3

Chat support sucks!

Question
7
Chat support in a SaaS world sucks.
41% Naah
59% Yaaah
34 people voted
9

Best Customer Support experience?

Question
15
12

How much are you relied on for customer support?

Question
11
Do you provide post-sales support as an Individual Contributor?
50% Yes - it's how I upsell
46% No - I'm here to SELL!!!
4% Neither - I'll explain in my comment
107 people voted