Stop Saying "but"

Stop saying "but" and find way to replace it with other options. Usually just switching it to "and" can go a great length to lighten your emails and calls. People are heavily conditioned to immediately dig their heels in when they hear "but", even before the next sentence!

There are obviously exceptions to this rule, but almost every time your message will come out just as clear but in a more positive light to the prospect if you can do this.

Happy Thursday (?) I think, currently on the road so days are meaningless and time is just a construct.