There’s a fine line between confidence and arrogance. How would you describe your company?

I’ve worked for falling giants who got bit in the ass after growing too confident and taking customer loyalty for granted.


I now work for a market-leading startup who says they’re all about customers but I wonder if we’re getting too arrogant..

2
LoneMaverick
Executive
1
Strategic Account Leader
My last company became too arrogant too fast.  They were/are a household name in the industry and while I was there valued as a unicorn.  Hubris got the better of the leadership and the company nearly went out of business.  It’s now a sad shell of its former self and sold of much of the business to some no name player.  Super sad. 
BANT
0
Regional Sales Manager
This is it. These companies don’t realise they are future case studies in the making. How badly were you impacted? Was the name still strong enough for you to get a strong next play?
LoneMaverick
Executive
1
Strategic Account Leader
I was able to leverage the name to get a role at another unicorn (the one confident) making significantly higher OTE with a killer options package.  We’re likely going to IPO this summer in the 10B range.
TheWolfofGlengarry
Opinionated
1
Global Account Manager
Best companies are the ones that are hungry and put their money and resources where their mouths are. 

Does your current company go above and beyond for a client ...things you were wow-ed about? That would be a company that's all about their customers. 
SalesEveryday
Praised Answer
1
Account Executive
My company is definitely confident. Been leading in the industry a few years in a row. We actively stay sharp and ahead of competitors by understanding our weaknesses and where we could be better and getting ahead of it.
Money
Executive
1
Head of Sales
Hubris is a bitch. Played that game for 10 years (9 of which as a public company) and we just couldn't break past $5B market cap. 

Went to a start-up and worked with really smart young guys and a CEO that just wanted to make a shit ton of money (didn't care about customers). Of course they pivoted.

At a 12yr old company now with a thousand employees who grew their customer base organically and just not turning on the sales funnel for real. Loved in the industry, getting meetings is easy, and everything is customer centric. Should be $100M biz over next 5 years.

Insane growth will create hubris, but unlikely to be sustainable. You can still get really rich by being earlyish at a $100M biz.
JDialz
Politicker
1
Chief Operating Officer
Highest rated financial services company in the country.
BANT
0
Regional Sales Manager
Highest rated in what? 
JDialz
Politicker
0
Chief Operating Officer
Financial strength, financial stability, and client satisfaction.
SalesPharaoh
Big Shot
0
Senior Account Executive
Delusions of grandeur 
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AE’s - here’s a very client-centred way to gather information about ‘WHEN’ a decision needs to be made. Doing it this way will help you shorten sales cycles and build trust. Keep in mind - not every question I ask in this example is a perfect fit for every buyer, but should give you a good place

Advice
12
71
Members only

I had a manager once tell me "You'll need to lose those morals if you want to be successful in sales"

Discussion
81
10

Generally speaking; how much discount are we giving clients without managers approval to drag those stubborn deals over the line?

Question
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