To the Rep on the Other Side of the Table

Hat's off to you, whoever you are. You may get this prospect to way overbuy and lock into a solution that will likely lead to the same problems they face with their system(s) today.


This deal was passed over to me from a rep from another team who had squirreled away opps they shouldn't have and tried to drive a close too soon on assumptions from too long ago. I got to take over and am trying to put the toothpaste back in the tube.


All that said, I gotta give you kudos because:


  • You are running a very effective sales cycle.
  • You are clearly seasoned, talented, well coached, and know your competition.
  • You have maintained frame and built rapport very well.
  • Your messaging is resonating.
  • You've got in-roads to key influencers who's partners benefit from your solution.
  • You have forced me to review our processes and be very skeptical about opps like this.
  • I am essentially still ramping here, and this is solid training on the competitor's approach.


And this is also with all due respect:

  • You pulled off the gloves and want to get dirty. I'm sitting on references from rip and replaces of your solution. We know you don't have those of ours. So does the prospect.
  • You're not selling vaporware, because you're not even really selling cloud, just "as cloud".
  • All roads lead to a the same problems they have today if they go your route.
  • You're outright lying about some of these claims. But it looks like your CEO does too, so can't blame you.


I want to say fuck you, pay me too, but I gotta be grateful for this experience. Learned more from butt-kickings than wins.


I'm gonna take my beating like a man, but we aren't done yet. And I'm gonna rise off the mat and bring this customer home. Or, the next one when i go up against ya again ; )

๐Ÿฐ War Stories
โ˜๏ธ Software Tech
๐Ÿค˜ Personal Growth
6
poweredbycaffeine
WR Lieutenant
3
โ˜•๏ธ
*MAJOR FRIDAY VIBES HERE*. You'll get the last laugh on this one...and it'll be a fine day indeed.ย 
SiliconBBQ
Politicker
0
The Metal Rooster
Thanks homey! been living that caffeine life this week
Justatitle
Big Shot
1
Account Executive
It's not the last time you go up against that rep and the best thing you can do is learn from this and move forward knowing where to tackle them the next time. semper fi brotherย 
SiliconBBQ
Politicker
0
The Metal Rooster
Justatitle - is that Brisket in your pic man? you know siliconbbq loves some BBQ. Have a tremendous weekend!
Justatitle
Big Shot
1
Account Executive
I do have a smoker in my backyard but that is a tomahawk ribeye my friend. Have a great weekend to you as well!ย 
justatopproducer
Politicker
0
VP OF SALES -US
Im curious, do you typically tell your prospects that their solution isnt the best fit(when competing) , or do you say thanks for your time and keep in touch quarterly until they are ready to come to your solution? Almost like a hey, I respect your decision but ill be here when youre ready.
Justatitle
Big Shot
0
Account Executive
You donโ€™t want to insult your buyers intelligence by saying they made a bad choice(even if true). Iโ€™ll politely bring up some pain points our solution will help with and then if itโ€™s a no go and theyโ€™re on a yearly contract Iโ€™ll reach out in 6 months or so to try to re-engage.
GDO
Politicker
0
BDM
I think you should be honest. But badmouthing competition does not work.ย 
Justatitle
Big Shot
0
Account Executive
Exactly, thereโ€™s a right way to do it and a wrong way that will turn people off from working and trusting you.ย 
justatopproducer
Politicker
1
VP OF SALES -US
Yeah, I donโ€™t or havenโ€™t ever bad mouthed a competitor. What I am trying to say is you explain company x(the competitor) is great but the solution theyโ€™re offering the prospect wonโ€™t solve the issues at hand.
SiliconBBQ
Politicker
0
The Metal Rooster
in this scenario, i've been very positive about the competitor's solution. It will lead to a similar end-point if they move in that direction. We will be very direct about it in the next 5-10 days as they wrap up their evaluation. At some point we'llย (me or a higher-up or both) say you'd be better off not making a switch than going with xxxx because you'll end up in the same spot with x, y, z. That's coming from the top of my chain down all the way through and i do not disagree.

If they go with the competitor, it will be fine for a year or two until upgrades need to happen.ย 

I've held off on the rip and replace references because I don't want to throw that level of shade yet but told them that we have them on-hand.ย 

In this scenario, and for this type of solution, once the change is in it will be set for 24 months at least, so it's win the deal or put the brakes on the change....definitely don't want to push for a no decision after so much time invested, but this solution is the backbone of the business so once it's in place they'll see it through for quite a while.
GDO
Politicker
1
BDM
Well I think itโ€™s good you waited until the right moment. Still be carefull how you phrase it. Goodluck!
SiliconBBQ
Politicker
0
The Metal Rooster
agreed. i'm planting seeds around it now. my come directly from one of my higher ups as well on an executive alignment with the CEO.ย 

CEO has pulled back from the evaluation a bit, and he's the one that needs to hear it, whether it's from me or an executive on my side.
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