Wearing many hats hurts other opportunities

I work for a small family ran software company that is starting to go under. My title is "Service Support Manager" but support members also conduct all the QA testing, Customer Success tasks, trainings for new employees/customers and working with the Dev team on functionality. We have over 200 clients and only 2 Support members (myself and one other). I'd love to learn KPIs and utilize metrics data but there is just no time with our volume of calls/emails. Our programming team consists of 4.5 programmers (half of one because he is not full time) but programming team can not keep up with our bug tickets (which is why I'd like to see metrics of where issues are taking the longest to be resolved).


Anyway, I've been applying for various roles, Customer Success Manager, Customer Support (both entry and management level) I do vamp my resume to reflect my skills on the job description but when it comes time for interviews, I don't have the "corporate" skills necessary. I just feel- stuck.


Any tips (job positions, resume suggestions-etc) for not having one solid skill set?

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9
dualaces123
Opinionated
6
Account Executive
I usually see this play out in one of a few ways:
1. You get a job you're a bit unqualified for because you can write a good resume and BS a bit in the interview. Then, you learn on the job.
2. You get a job below your current title/pay but you outperform those people because you have slightly more skills.

I will add this: when you wear a lot of hats, it's usually harmful to have a resume where you have like 3 titles. Better to have 3 totally different resumes that each emphasize the different facets of your career, and then use the resume that is most applicable for the job.
Sunbunny31
Politicker
3
Sr Sales Executive 🐰
This is an excellent answer.
CuriousFox
WR Officer
3
🦊
Exactly. You have a resume tailored to each role you apply to.
jefe
Arsonist
1
🍁
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Pachacuti
Politicker
3
They call me Daddy, Sales Daddy
If you're in a small company, your title on your resume can be anything you want, within reason. Use that flexibility to your advantage.
antiASKHOLE
Tycoon
3
Bravado's Resident Asshole
I can agree that stretching yourself or your team too thin creates some issues. I hope that you are able to find something that will allow you to slow down and focus on a handful of things vs. a basket of things.
Sunbunny31
Politicker
2
Sr Sales Executive 🐰
Are you looking for a role in customer support/help desk? It sounds like you do a bit more than that now, but at a less defined level.

The challenge you might be facing with CSD or CSM roles may be that they tend to be a little bit more seasoned and strategic in managing MM and Enterprise customers, but it does sound like that's where your heart lies. Most of the CSMs I know started in sales and then moved over because they preferred the Account Management side of things. Does a sales position interest you at all, or is that not a path you want to explore?
ActiveJobSeeker
0
Service Support Manager
I wouldn't be opposed to it. I wouldn't want strictly commission based but possibly, if I believe in the product. Right now we released something new that we're trying to push and it's horrible. We need the sales revenues to keep afloat though.
Kosta_Konfucius
Politicker
0
Sales Rep
I doesn’t hurt you if you tailor your responses and resume to each role
SoccerandSales
Big Shot
0
Account Executive
I think if you tailor your resume to the specific role, that will lead to more success. Probably most important to focus on the skills from your current job that will translate rather than focusing on the wide variety of (in their eyes, not mine) meaningless skills
5

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