I work for a small family ran software company that is starting to go under. My title is "Service Support Manager" but support members also conduct all the QA testing, Customer Success tasks, trainings for new employees/customers and working with the Dev team on functionality. We have over 200 clients and only 2 Support members (myself and one other). I'd love to learn KPIs and utilize metrics data but there is just no time with our volume of calls/emails. Our programming team consists of 4.5 programmers (half of one because he is not full time) but programming team can not keep up with our bug tickets (which is why I'd like to see metrics of where issues are taking the longest to be resolved).
Anyway, I've been applying for various roles, Customer Success Manager, Customer Support (both entry and management level) I do vamp my resume to reflect my skills on the job description but when it comes time for interviews, I don't have the "corporate" skills necessary. I just feel- stuck.
Any tips (job positions, resume suggestions-etc) for not having one solid skill set?
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