This deal could not have started off on a more sour note. Our software deals with website data & right away they were so concerned about data privacy (understandable). They actually found a bug in our software that the tech team had to resolve for them to even consider having a conversation with me. That took a couple weeks itself, but the problem is our standard trial period is only 14 days. We did the right thing & extended it out for them until everything was fixed, but then we had to deal with the issue of earning their trust back. It took many phone calls, emails, & screenshares but we finally got there just in time for EOM yesterday.
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