Logan Spencer
What are some overused sales phrases that should not be used? For example: Just Following up, just wanted to, I completely understand.
21
Internally its anything quoting Wolf of Wall Street or Glenn Garry Glenn Ross.
Client facings, I hate the over the top break up emails to a cold prospect that never responded
Client facings, I hate the over the top break up emails to a cold prospect that never responded
Put the coffee… oh
Sell me this pen
“Everyone’s spread thin right now, let’s push this meeting to the new year”
👆🥩
Let's pump the brakes on this and circle back.
Let me double tap on that. Totally agree.
“Just wanted to bump my message ever so gently to the top of your inbox.”
Seen this one twice. Who is fucking responsible for this?
Seen this one twice. Who is fucking responsible for this?
The bump thing in professional emails kills me.
Why?
Why?
Nauseating
Far, far too precious for my impatient business self.
let's connect
“Can we help you “ on internal communications.
“That makes sense”
What would you say instead?
Most of the time what was said makes no sense.
Ok, I’ll bite. When someone says something to you that’s a valid objection, validate it, but not with “makes sense,” though. You’re dead the minute you say it. You have conceded, given up, shit the proverbial sales bed.
You validate like this:
“Great point”—->PIVOT—>Feel, felt, found. Google it.
“Wow, what makes you say that” or “Why do you say that?” Leave it open ended. It’s amazing what people will tell you when they believe that YOU believe they’re interesting or unique.
Then, slide your hand up the sales skirt. Follow that big suck up with another question. If you don’t have one to fire off, ask if you can ask another question. Nobody has ever said no to that… in the history of the world. “Can I ask you a question” is halting and flattering at the same time.
You’ll even get another shot as long as your first question doesn’t reveal that you have no idea what you’re doing. This is the entire game. Your questions have to indicate that you’re an experienced problem solver with the pain that they haven’t told you they have yet.
If you can’t do that, stick with “That makes sense.” You’ll get just as far and won’t have to do any research. Sales. Easy.
Good luck
You validate like this:
“Great point”—->PIVOT—>Feel, felt, found. Google it.
“Wow, what makes you say that” or “Why do you say that?” Leave it open ended. It’s amazing what people will tell you when they believe that YOU believe they’re interesting or unique.
Then, slide your hand up the sales skirt. Follow that big suck up with another question. If you don’t have one to fire off, ask if you can ask another question. Nobody has ever said no to that… in the history of the world. “Can I ask you a question” is halting and flattering at the same time.
You’ll even get another shot as long as your first question doesn’t reveal that you have no idea what you’re doing. This is the entire game. Your questions have to indicate that you’re an experienced problem solver with the pain that they haven’t told you they have yet.
If you can’t do that, stick with “That makes sense.” You’ll get just as far and won’t have to do any research. Sales. Easy.
Good luck
Yes! Keep the conversation going. “That makes sense” ends it.
If you ever decide to run a staff, I want in. Even just for as long as it takes to get through 1 disco/demo with you. PBC runs the process. We’ll pitch it. Nobody gets out alive.
Run the Process is the name of my death metal band.
You da lead Slinger 🎤
I was thinking "Does that make sense?"
Okay for training, but leading and annoying during a demo.
Okay for training, but leading and annoying during a demo.
“Let’s circle back on this”
Any phrase with “just” or past tense, ex: “wanted”. Far too passive.
👆 Hot button
Not really a sales phrase but the amount of I’m sorry or I’m so sorry is something I see daily. Never understood starting an email with I’m sorry for..
“Thank you for your patience” “Thank you for understanding” instead of “I’m sorry”
Drag them through the roof
Let’s unpack this
Let's double click on that.
For me, any sentence that starts or could with I want(ed).
I always think its funny on video calls the 2 most common sales phrases are “you're on mute” and “can you see my screen now?”
any phrase that is not in its simplest form with its most simple words.
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