Kinonez

War Room Enthusiast

What are your best pattern interrupt frases?

I was having dinner with my family yesterday and the grown ups (still not considered one) were talking about politics, and like any debate there was a moment where everyone was talking over one another and who ever screamed the loudest was the one who was heard.

As a salesperson I tried to do a pattern interrupt and change the subject. No one heard me… which made me doubt my skills, so just another Monday… but now I turn to you, what are your best tips and tricks to get your prospects to lose their line of thought and give you their total attention?

👑 Sales Strategy

😎 Sales Skills

💆‍♂ Mindset

52 comments

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Adored

Executive

Sales Director

I'm almost 30, a homeowner, successful salesperson and a generally all round responsible person - my family still do not consider me an adult.

I highly doubt there is anything wrong with your skills booboo.

Fuck the hate.

Kinonez

Celebrated Contributor

War Room Enthusiast

Oh yeah, I was joking, but I’ll never be able to break the hierarchy of the family.

Swarthymovie

Arsonist

SDR

sooo much hate, and it happens a lot to a lot of us

Kinonez

Celebrated Contributor

War Room Enthusiast

Hahah it's part of the circle of life!

Swarthymovie

Arsonist

SDR

True hahahahah

Kinonez

Celebrated Contributor

War Room Enthusiast

I stole that from the Lion King xD

JustGonnaSendIt

Politicker

Burn Towns, Get Money

Same boat here. I only recently graduated to from the "kids" table to the adult table because my cousins are having so many damn kids. Still don't really take my opinions seriously despite the fact that I out-earn most of them lol.

SandwichMan

Catalyst

BDR Team Lead

One of my faves:

"Just send me an email."
"Sure thing, but if you're having trouble sleeping I have some better remedies for you than a white paper. Most people find that a 10-15 minute convo gives them a clearer picture of our solution."

Kinonez

Celebrated Contributor

War Room Enthusiast

"Just send me an email."
"Sure, what would you like to see on that email?"
I’ll go ahead and send you that at BLANK but I wouldn't want to disservice you with a genetic email, I know you are super busy and might not have a lot of time to look at it. What has worked with our current clients is actually set a 15 min screen share with BLANK, one of our account executives so we can deep dive into your specific needs and determine if we are the right solution for you.
How does next Tuesday or Thursday sound??

- my take on that

eds

Opinionated

Salesy

Stealing this

JC10X

Politicker

Senior Sales Manager

Thats how we do it boy!!

Kinonez

Celebrated Contributor

War Room Enthusiast

Let me know how it goes!

Kinonez

Celebrated Contributor

War Room Enthusiast

@JC10X What's your take on this?

JC10X

Politicker

Senior Sales Manager

I love it, but to make it super fly id add one thing. Acknowledgement.
I’ll go ahead and send you that at BLANK but I wouldn't want to disservice you with a genetic email as it sounds like what we have discussed makes sense so far.

What has worked with our current clients is that we actually set a 15 min screen share with BLANK, one of our experts so we can deep dive into your space and determine if we are the right solution for you.
How does next Tuesday or Thursday sound??

Kinonez

Celebrated Contributor

War Room Enthusiast

That extra line made all the difference!

NoSuperhero

Politicker

BDR LEAD

i like that! Imma steal it!

JC10X

Politicker

Senior Sales Manager

All you do is get up and start picking up the food on the table of each person.

Kinonez

Celebrated Contributor

War Room Enthusiast

Sadly they weren’t done eating.

What about some sales related ones?

CuriousFox

WR Officer

🦊

That's the point. They will start yelling about how they weren't finished eating, which changes the subject 😉

Kinonez

Celebrated Contributor

War Room Enthusiast

hahahaha, oh if I lift my grandmothers plate, I won't ever be able to move my hand again xD

JC10X

Politicker

Senior Sales Manager

Exactly, the point is they weren't finished eating haha. That's a def pattern interrupt. In sales, it really depends on the situation. Sometimes honesty and vulnerability are the best.

JC10X

Politicker

Senior Sales Manager

Hahaha thats right!

JC10X

Politicker

Senior Sales Manager

Hahaha politics convo over though.

Kinonez

Celebrated Contributor

War Room Enthusiast

The point was to stop the screaming, picking up the plates while before the finished eating would not solve that though. hahaha

Mr.Pickles

Arsonist

Sr. Customer Success Manager

I go with humor, gentle challenge, and fun facts. One of my greatest is:

- I'm not the right person
- I didn't think you were O.O

BOOM!

Kinonez

Celebrated Contributor

War Room Enthusiast

Oh yeah, humor is a great way to do so!

I'll steal this btw!

Mr.Pickles

Arsonist

Sr. Customer Success Manager

Go for it - let me know how it goes

Kinonez

Celebrated Contributor

War Room Enthusiast

For sure, hopefully they won't through the phone at me

SmallySmalls

Opinionated

Caffeine Queen

I open my cold calls with "I know it's never a good time for a cold call" or "I know cold calls are a bit weird and jarring" and both get a laugh + rapport pretty quickly.

Kinonez

Celebrated Contributor

War Room Enthusiast

I would prefer

"I know this is out of the blue, but the reason for my call is..."

deviantzen

WR Lieutenant

Consultant

Like many have said, follow up questions.

I also throw in jokes or puns all the time:

"send me an email"

"regular shipping or same day delivery?"

Any laugh buys one more question imo.

Kinonez

Celebrated Contributor

War Room Enthusiast

"regular shipping or same day delivery?"

This made me laugh! I'm stealing this btw!

Swarthymovie

Arsonist

SDR

slap'em hahaham joke aside, i like to apply a lot of body language whenever I'm talking, and also humor

Kinonez

Celebrated Contributor

War Room Enthusiast

What about when you are on the phone? what do you replace instead of body language? more humor?

Swarthymovie

Arsonist

SDR

A nice pace while talking and a energétic tone of voice are a good replacement for body laguage, and even if it sounds dumb, smile while you talk

JustGonnaSendIt

Politicker

Burn Towns, Get Money

I've found in family political discussions, which can be quite heated at my family reunions (members of State Dept. Justice Dept. Federal Contractors, and some opinioned corporate employees), that a loud fart is a great operation interrupt.

Or break out chanting USA, USA, USA!

In all seriousness though, just standing up if everyone else is sitting and asking if anyone else would like a drink / refill is a good way to re-center everyone on dinner time not debate time.

Kinonez

Celebrated Contributor

War Room Enthusiast

hahaha, I'll try the drink idea in the future! what about in sales?

JustGonnaSendIt

Politicker

Burn Towns, Get Money

In sales I usually fall on the sword and say HOLD ON GUYS, I missed that can we please back up.

I take hand written notes so I'll blame it on needing to actually write shit down. Customers seem to actually appreciate that I'm writing things down and usually back up and reset.

Then nominate someone to start talking where you want to re start the dialogue.

60% of the time, it works every time.

Kinonez

Celebrated Contributor

War Room Enthusiast

This is a great tip! we have a meeting today, will try it out! Thanks mate!

Calico

Celebrated Contributor

Corporate Trainer

Regarding political debates and other impossible family conversations: I'd get up and walk away, especially if I'm not in the conversation. I have better things to do.

But for sales pattern interrupts:
"Don't you hate cold calls? Me too! So anyway, do you have 27 seconds to listen to why I'm cold calling you?"

Kinonez

Celebrated Contributor

War Room Enthusiast

Love it, I wouldn't ask for time though, sometimes it gives them an opportunity to hung up. perhaps; "Don't you hate cold calls? Me too! The reason for my call is..."
Thoughts?

Coldcallcheddar

Opinionated

Account Executive

I go with “I know it’s never a great time for a sales call, but is now a bad time?” The responses are either 1.) haha, what do ya got -> elevator pitch or however you typically start 2.) it is a bad time -> okay, do you have 30 seconds for the reason I’m calling? It’s never a good time for a sales call, so I would never ask that, but asking if it’s a bad time makes them feel like you’re not just bulldozing them. Also, there’s a good amount of people out there outside of sales who aren’t familiar with the term cold call. Everyone knows what a sales call is. Thoughts?

Kinonez

Celebrated Contributor

War Room Enthusiast

I wouldn't ask for time, nor is it's a bad time, you are given them a 50% of chance of leaving the call with every question, instead I explain the reason for the call and add value ASAP so I don't lose their interest.

Coldcallcheddar

Opinionated

Account Executive

I agree that you don’t ask for time. I think that what is more important is tonality and the confidence with which you say whatever opening line you decide works for you. I would guess that anyone who would hang up after you ask if it’s a bad time also probably isn’t going to hear you out on the reason for the call. Getting hung up on sucks but the only thing that really matters is getting to that next step(in most cases a follow up meeting) as much as possible

Kinonez

Celebrated Contributor

War Room Enthusiast

They won’t necessary hung up, but find a way out of the call. But yes, tonality makes a massive difference!

GDO

Politicker

BDM

I was the first person in my family with a university degree. People took me too seriously for a while. Not anymore though 😅

Kinonez

Celebrated Contributor

War Room Enthusiast

At least they did for a short time, what changed?

mapcor

Old School Bravo

Business Development Manager

Pattern interrupts tend to very powerful on cold calls. Here is my favorite: "Full transparency, this is a cold call. Sometimes when I say that people hang up right away. Others take 30 seconds to roll the dice. I will leave that up to you." Then wait and see what they say/do before proceeding.

MaximumRaizer

Politicker

Sales Manager

I don't mind as long as is something relevant for me Unpopular_opinion_bear.jpg

Blackwargreymon

Politicker

MDR

All you do is get up and start picking up the food on the table of each person.

Clashingsoulsspell

Politicker

ISR

All you do is get up and start picking up the food on the table of each person.

Flippinghubs

Opinionated

Account Executive

try to go for a joke(s)

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Kinonez

What are your best pattern interrupt frases?

52 comments

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