What do you do/say after someone says 'I will get back to you'?

๐Ÿ”Ž Prospecting
๐Ÿ‘‘ Sales Strategy
8
CuriousFox
WR Officer
3
Senior Account Executive
Not if I get back to you first!

But seriously I'll go ahead and send a calendar invite for follow up and next steps on this day at this time.

Humor, even if corny, breaks down barriers.
madtea
Good Citizen
2
Regional Director
"So I can manage expectations on my end, when should I expect an update?" or "Thanks, if I don't hear from you by x date, I'll reach back out" or "Thanks, I'll put some time on your calendar in 2 weeks to quickly connect if I haven't heard from you first."
cw95
Politicker
1
Sales Development Lead
Yeah, i watched a video earlier in which they recommended 'So, most of the time when people say this to me, I don't hear anything back from them. Is this, honestly going to be the case?' Sounds a bit dramatic though.ย 
madtea
Good Citizen
0
Regional Director
That feels a little dramatic for my style too-seems appropriate if you're at the end of the deal and it's about to close anyways. You can be on their timeline, but they need to have a follow up meeting on the calendar.
CastleIsland
Politicker
1
Associate Account Director
I like it. I usually preface with "Why don't we do this" and then "I will put some time on your calendar_______"
Blackwargreymon
Politicker
1
MDR
If I get this response, I haven't done my job properly, to be frank.
Clashingsoulsspell
Politicker
1
ISR
"So I can manage expectations on my end, when should I expect an update?"
bellaccione
Personal Narrative
0
Growth Consultant
If I get this response, I haven't done my job properly, to be frank.

I seldom get this response because of how i frame the call from the get-go (establish frame control with status delta, indicate scarcity, diagnose deeply on the discovery call, elicit values, elicit "the solution in their mind", show how my solution benefits produce the EXACT OUTCOME that the "solution in their mind" does).

At this point of the call I'm the prize (or rather, the solution I represent is the prize).
JDialz
Politicker
0
COO
"Okay, great! I know you're going to take some time to thoughtfully consider everything, so if I don't hear back from you by [three business days later] I will be sure to follow up so I can address any questions you will probably have at that point. Does that sound fair?"
Coffeesforclosers
Notable Contributor
0
Director Sales and Market Development
Not to be brash, but what will change in xxx days that we cannot solve today??? I sell an ROI improving product so not having it costs them money (well technically lol)ย 
RomyJax2020
Valued Contributor
0
Enterprise Sales Dev
Honestly I say โ€œno need, Iโ€™ll call you same time next week.โ€ And if they donโ€™t answer, send them a WhatsApp!
RomyJax2020
Valued Contributor
0
Enterprise Sales Dev
You can also say โ€œjust to be totally honest, whenever someone says that to me, I never hear from them again. I donโ€™t want to be a pest, so are you really interested or shall we call it a day?โ€
JesterQueen
Politicker
0
ISR
"So I can manage expectations on my end, when should I expect an update?" or "Thanks, if I don't hear from you by x date, I'll reach back out" or "Thanks, I'll put some time on your calendar in 2 weeks to quickly connect if I haven't heard from you first."
4

How do you get around someone saying they can sign off on this knowing they canโ€™t

Question
10
24

Triumphant moment: when a prospect calls back after months saying "you were right, I will send the PO today"

Discussion
20
5

How long do you wait: Customer emails to ask for your number and says โ€œIโ€™ll call you right now.โ€

Question
16
how long do you wait
We
ds AE
+74
Werkzeug , ย  dsilbs , ย  AE_But_Not_Really ย  and 74 people voted
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