What do you do when your IT Tickets go unanswered on multiple occasions for long spans of time?

From all the tools I use, it makes my job pretty hard when something isn't working properly and IT doesn't answer my tickets in a timely manner. Do I tell on them or do I avoid ratting them out?

🧠 Advice
💩 Shitpost
9
DeskPhoneDestroyer
Catalyst
6
Team Lead
I usually just try clearing my cookies, and if that doesnt work I put my lap top in a 20 pound bag of jasmine rice
inboundsalesrep
Politicker
0
SDR
Damn I already threw my laptop away
Macdaddy
Arsonist
1
Team Lead
Sometimes I feel like they are ignoring me on purpose.
inboundsalesrep
Politicker
1
SDR
Yeah I feel that, image ignoring your prospects like this. No deals would be closed
Chep
WR Officer
1
Bitcoin Adoption Specialist
What tools aren't working for you. Is it something major like your CRM being faulty or are we talking minor problems like Slack being down
inboundsalesrep
Politicker
1
SDR
I've been put in LinkedIn jail to many times and it stopped working
LegacySales
Politicker
1
Account Executive
If your IT team has not created slack for you, keep bribing them. 
inboundsalesrep
Politicker
1
SDR
We do have slack, I honestly think it distracts them all day. I will message them and they just tell me to submit more tickets. Then they say they didn't get it and make me submit a ticket for that.
DrunkenArt
Politicker
0
Sales Representative
I don't like to be annoying or pushy with them. IT teams do get really busy with meningeal tasks. I kind of treat it along the same lines of you don't mess with people who handle your food.  
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