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What Grinds Your Gears: Sales Edition

This popped in my head thanks to an account I'm working this morning. For context, I work in an upsell role directly with business owners to grow their spend with my company.


You know what really fucking grinds my gears? When previous reps leave notes like this: "Got cell phone from NDM, called and signed up DM. Great convo, excited about product, working to build out account with us" BUT DON'T UPDATE SALESFORCE CONTACTS WITH THE CELL NUMBER AND FULL NAME.


It takes two seconds to hit edit then type in the mobile number and hit save. Now I feel like I'm on a treasure hunt searching through shit call notes to figure out the cell number because all I have is the DM's abbreviated first name to go off of.


You're just a lazy rep and you're probably not one who does more than coast by at best.


So let's hear it savages. What, in your sales career, really Grinds Your Gears?

๐Ÿฑ Off-Topic
๐Ÿฐ War Stories
36
funcoupons
WR Officer
+11
up in Fiji, under paddy
That's one of my biggest pet peeves too.

Also hate when SDRs/reps don't use fucking spellcheck or read over the emails they compile before they send them to prospects. The amount of emails I've seen with grade six spelling and devoid of correct grammar or punctuation makes my head spin. Makes our company look so amateur hour and I'm double pissed off if you booked the appointment for me and sent some junk ass email...thanks for setting a great first impression.
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Slapdicks of the century. Grammarly is free, y'all
funcoupons
WR Officer
+11
up in Fiji, under paddy
Seriously. And what's stunning is that most of the people I've worked with have attended college...clearly you didn't take Basic Ass English as an elective.
Show 3 more replies
Incognito
WR Officer
+11
Master of Disaster
I think Iโ€™d die, or at least murder a few peopleย 
funcoupons
WR Officer
+11
up in Fiji, under paddy
I have to hold myself back every time.
Calico
Celebrated Contributor
+7
Corporate Trainer
As an English teacher, this type of issue drives me absolutely insane.ย 

I won't pretend that I have perfect grammar and spelling, but I still make sure that my email template is clean. And I harshly judge the sales emails I get.ย 

Grammarly is free! (Don't trust it with your life, though.)
Sunbunny31
Opinionated
+3
Sales Executive
I never noticed anything like this before a year or so ago.ย  Then one of the BDRs with whom I worked, who was in every other way excellent, used "I seen that" in an email.ย  ย I was shocked.ย  This BDR not only had a BA, there was an MBA!ย  Other grammar was very good.ย  It wasn't a one-off, either.ย  It came up again.ย  ย  Now I'm working with more than one BDR who toss random misspellings (including my name in intro emails; dude, it's IN MY EMAIL ADDRESS) and gratuitous apostrophes.ย  ย Just...how is this happening?
DrunkenArt
Politicker
+6
Sales Associate
From a sales perspective, hate when reps don't update CRM info. This could be notes on deals, call notes, contact info, etc. From an operational standpoint, I hate working for a $10 billion tech company with the worst in-house technology.ย ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
CRM info is the easy shit in my role. Leave a task note with some detail to help out the next person and keep the contact list fresh. I called one account for a person and got a response of "He died 3 years ago". MULTIPLE REPS HAD REACHED OUT SINCE THEN. How hard it is to delete the contact and input the new DM?
DrunkenArt
Politicker
+6
Sales Associate
CRM should be easy in the majority of sales roles, but the problem is laziness. I constantly have to get to work about 30 mins early every day, just to chase down AE's so I can get CRM updated on my end. When they don't update the CRM, I get in trouble for not following up.
Show 2 more replies
ColdCallFartBoy
Celebrated Contributor
+9
Business Development Representative
As a BDR it is annoying when I have zoom meetings that have no relevance to me. Time wasted on marketing zoom meetings grinds my gears.
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
As I said to Incog, marketing as a whole fits here lol
Incognito
WR Officer
+11
Master of Disaster
When marketing blasts emails to my contacts in CRM without warning, or even telling me.ย 

Then gets mad when I update everything to jane@gmail.com

*edited to add that they also use their shitty version of my signature (with the wrong title), so it looks like I sent itย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Marketing as a whole.
bailey2020
Contributor
+1
Senior Account Executive
@WCKย you mean marketing is a hole...
bailey2020
Contributor
+1
Senior Account Executive
I love when I have a great conversation with a prospect, enter their email information into salesforce and it automatically sends them a welcome email and they reply with "I never signed up for this, please remove me from any future contact." Thankfully I found the "OPT OUT" button.
UrAssIsSaaS
Politicker
+8
SaaS Eater
Yup, one of my favorites is when marketing goes wild with campaigns we are unaware of and then we find out those emails have a 10-15% unsubscribe rate. Does wonders for our DM count.ย 
Show 2 more replies
de
deathbysales
Politicker
+2
Strategic Accounts
This is weekly for me. How hard is it to give sales a heads up before they hit send!?!?! We get an email heads up a day later after they sent it.ย 
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
Sales rep perspective: a needless process that slows down what's important, e.g. revenue generation. Examples include deep data collection.

Sales manager perspective: when I'm handed side quests from leadership that causes me more frustration than the task is worth. E.g. closed lost analysis. Isn't that an ops job?

Sales leadership perspective: reps and/or managers that get in their own way by over-complicating a simple task such as prospecting, op creation, etc. I have to put up the bumpers to prevent you from falling in the gutter, causing me way more stress and anxiety than is necessary. Just do your job and stop trying to be cute about it.
UrAssIsSaaS
Politicker
+8
SaaS Eater
Closed lost analysis really struck a cord with me here. Our company has been trying to properly define closed lost reasons for like 5 years and still hasnt figured it out.ย 

Worst part is on the sales side we have just asked ops what they are looking for so we can build proper buckets for them and they dont have an answer. How can we fix this if you dont even know what you are solving for? FIGURE IT OUT MAN
TechHustla21
Executive
+6
Mid-Market AE
Having unnecessary team bonding meetings just for the sake of "culture". I don't need a 4:45 zoom HH when I really want to go up the street and house $2 shiners๐Ÿ˜ฌ
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Let me get my drink on away from you fucks, amirite?
LanceDollarz
Opinionated
+3
CEO
Been there before. I'm with you. It's typically a leadership issue. It's like tell me you don't know how to create an efficient culture without telling me you don't know how to create an efficient culture.
OpalTiddyChurger
Arsonist
+9
Funbags Enthusiast
I hate when I get emails where the person has no idea who I am, what I do, and yet think it's appropriate to market their services to me when I'm the opposite of a market for them.

Big pet peeve is also getting booked back to back in meetings - not the biggest deal in the world but sometimes my day is full of meetings and I can't breathe.ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
This happens to me so much on Linkedin that I legit want to ask these people if they were dropped on their head as a toddler.
Cothrock
Opinionated
+4
Account Executive
Prospects that want you to tell them what you do without allowing you to ask questions to understand their needs first. No one likes verbal vomit.ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
To be fair, very much role/industry based. But that being said, fully understand lol
HappyGilmore
Politicker
+7
Account Executive
Something I came across recently from inheriting my accounts from a previous rep was how dogshit some of their "personalized messages" were to people that I'd love to reach out to right now, but feel like I have to wait a little and start to try and repair any potential relationships with those accounts.ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
YOOO RIGHT?! "Jim was an ass, don't reach out. Not a fit with our company" and Jim turns out to be the nicest dude with a fantastic product and you sign him up on a max comp.
HappyGilmore
Politicker
+7
Account Executive
Exactly!! Or I'll see the old rep sent a half ass "congrats on the new role" message to someone brand new and completely ruining a chance of chatting with that person for a couple of months. Makes me want to pour bleach into my eyes seeing those types of emails.
Show 1 more replies
BasstheBear
Opinionated
+4
Business Development Representative
When AEs work a prospect I set up all the way through but donโ€™t convert it to an opp until they are sure it will close because they donโ€™t want to have to explain why they didnโ€™t close it
markedclosedwon
Contributor
+2
Technical Sales Rep
When the prospect's name is entered in the CRM in lower case!ย 

It makes the "personalized" automated emails look really unprofessional. So I have to fix it before enrolling the contact in a sequence.ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Oh most Def. Or even worse, when itโ€™s in an uneditable field and now itโ€™s locked in and you need Ops to fix the previous repโ€™s fuckup.
markedclosedwon
Contributor
+2
Technical Sales Rep
That sound horrible, you mean there's red-tape to fix a name?!
Show 1 more replies
Wanna.Be.Rick.Spielman
Opinionated
+3
Account Executive
This might be too obvious but definitely silence or not hearing back.ย  I can handle rejection all day long, but not knowing makes me soooooo impatient.ย  This applies to prospects, customers, or even internal folks.ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Absolutely, in any aspect of life. Having anxiety doesn't help either lol
funcoupons
WR Officer
+11
up in Fiji, under paddy
Hate this too. I can take no, I can't fucking stand ghosting or endless maybes.ย 
Sl
SlickRick
Good Citizen
+1
Liger King
But do you do that when you update SFDC??ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
I have reps of accounts I previously worked thank me for how detailed I keep my notes in SFDC and Iโ€™m always updating contact info, so yes.
Re
RedLightning
Politicker
+7
Mid-Market AE
prospects refusing to say no. I hate that ghosting has become the choice people make. When I don't hear back repeatedly, my gut says a deal is dead or is dead 99/100 times in that scenario.

But, I have to operate as if the 1/100 scenario is true.ย 
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Seriously! Grow a piece and tell me no. It ainโ€™t hard.
cw95
Politicker
+6
Pricing Executive
When you do all the hard work and note down detailed notes of the conversation for someone else to not read them and waste a meeting asking the same questions.ย 
harebrained
Opinionated
+4
Enterprise Account Executive
When salesops adds another f*cking field to the opportunity (there are like 75...) doesn't make it mandatory and gets mad we didn't complete it.
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Fucking Sales Ops
Beefany28
Politicker
+6
Business Development Representative
AE's not putting notes in the CRM and not knowing what the hell is going on lol
NoSuperhero
Politicker
+7
BDR
Constant meetings, and automatic emails from marketing.
NotInterested
Valued Contributor
+4
Business Development Manager
When my AM tries to over step and talk over me during a meeting and sell for me to my prospect. I am the AE/BDM. Let me sell and do the talking. He was in my role before me, and is now my AM, so he thinks he is still able to sell, but thatโ€™s not his title anymore. No Iโ€™m sorry, thatโ€™s not how this works. Really grinds my GEARS and throws me off for the whole meeting.
BooksLakeHistory
Account Executive
When people (managers, ops, corporate,marketing) whine that sales reps are lazy cuz they donโ€™t update the CRM. Then said corporation proceeds to make the CRM so f-ing cumbersome and bastardized and unwieldy to use that they are surprised their best reps only use said CRM for the bare minimum.ย 
mi
mitchadkins
Territory Manager
Useless meetings
FeedTheKids
Politicker
+3
Solutions Consultant
Nothing worse than a sales guy who uses filler words during a demo. Also those who follow a script to a T and don't engage the buyer during a demo.ย 
pretengineer
Politicker
+2
Head of the crumpets
People reading off a script instead of engaging in a conversation. You can hear it. "okay who is the decision maker?"
Outlawbucker
Opinionated
+3
Account Executive- Wyoming Territory
One thing that gets me going is when a client tells me that the previous rep left them hanging. I am much of get shit done person and if you are going to do something do it right and be honest. So when I see others that donโ€™t have the same work ethic, and it ruins trust with clients I get frustrated.
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