What objections have left you speechless?

Today I was talking to a prospect, digging to find any pain points, when she said she was too sick to continue the call and asked to be called next week. She didn’t sound sick, but I started thinking about how I would feel if someone kept pushing for a conversation if I was sick, next thing I knew she had hung up.


Which got me thinking what objection has caught you off guard, completely unprepared. Have you encountered it later and been able to surpass it or has it remained being your Achilles ankle?

🎈 Mentorship
👑 Sales Strategy
📞 Cold Calling
61
poweredbycaffeine
WR Lieutenant
35
☕️
“I just left the vet where I put my dog to sleep. Please call me tomorrow and hug your pets for me.” Ok, just let me cry in the middle of my packed office. I did call the next day and we chatted about her dog, Chase. I sent her a photo of my dog after. No, I didn’t book the meeting but I think I still helped her.
beachNsales
Politicker
17
Sales Manager
This is a win regardless of business outcome
Kinonez
Celebrated Contributor
8
War Room Enthusiast
1,000%
beachNsales
Politicker
5
Sales Manager
Got me in the feels
Kinonez
Celebrated Contributor
10
War Room Enthusiast
Same, made me think about my late dog Kiwi 🧡
beachNsales
Politicker
5
Sales Manager
My dog summer had her head on my chest as I read it. White lab.

What kind of dog was kiwi?
Kinonez
Celebrated Contributor
9
War Room Enthusiast
Summer sounds like an amazing partner. 

Kiwi was a schnauzer, what about Summer?
beachNsales
Politicker
5
Sales Manager
1 year old lab. Shes very sweet. Always wants to play. 
Kinonez
Celebrated Contributor
7
War Room Enthusiast
Labs are awesome! I've had some, always full of energy and love!
Kinonez
Celebrated Contributor
12
War Room Enthusiast
Love it! The picture of you dog was an amazing touch! It’s not was making a sale, but helping others. It’s better to be memorable than scalable.
paddy
WR Officer
6
Director of Business Development
You should've sent them a new dog 
poweredbycaffeine
WR Lieutenant
5
☕️
Ugh, Alyce and Sendoso were both fresh out of stock!
RealPatrickBateman
Politicker
6
🔪Amateur Butcher🔪
Agreed, seems like a big missed opportunity here for building rapport 🤣
CaneWolf
Politicker
5
Call me what you want, just sign the damn contract
Screw you for making me feel things.
SignThis_SalesGirl
Good Citizen
5
Director of Business Development
Literally smothering my dog with hugs right now. 🥲
funcoupons
WR Officer
4
👑
That's so sad. :( But glad you could comfort her a bit. 
Beasthouse
Opinionated
4
Corporate trainer
this i want to see more of this In the world

CuriousFox
WR Officer
11
🦊
She could have an invisible illness you know nothing about. Fibromyalgia, Lupus, Crohn's, etc. If someone says they feel sick, believe them, say you understand and are sorry they feel bad. Recap your call via email with your value prop and next steps which should include a meeting time.
Kinonez
Celebrated Contributor
10
War Room Enthusiast
My thoughts exactly! I put myself in her shoes and imagined the scenario and just remained silent for who knows how long, to me it felt like a second though. 

I did send her an email with some info on my product and wishing her well. I’ll call back next week! 
MrPotter
Valued Contributor
9
Trainer
I once got received by a voicemail that pretended to be a non english speaking russian guy answering and being interested on my product. I delivered my pitch normally as I actually believed someone had answered the phone. It was not until the 3rd time it had looped that I realised it was a pre-recorded prank message. Shame. 
Kinonez
Celebrated Contributor
7
War Room Enthusiast
wow man that is some creative VM right there, hahah I can't understand why someone would do that though. what was your reaction?

AlphaCharlie
Arsonist
7
Account executive
That is sooo much troll!
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Indeed, I would have laughed while being annoyed
Lenca
Politicker
5
BDR
Hahahha you got trolled!
Kinonez
Celebrated Contributor
4
War Room Enthusiast
Trolled and speachless bad feeling!
Beasthouse
Opinionated
4
Corporate trainer
hahah i think i got that one to

bamageorge
Celebrated Contributor
8
International Sales Director
Once I called someone and the lead said it wasn't a good time, I kept pushing and pushing until she said a relative passed away the day before... speechless. 
Kinonez
Celebrated Contributor
9
War Room Enthusiast
I can imagine that was unexpected. Did you call her again? How did you proceed?
bamageorge
Celebrated Contributor
8
International Sales Director
Never called again, said I was sorry for her loss. Would you? 
Kinonez
Celebrated Contributor
8
War Room Enthusiast
First of all I would definitely acknowledge her loss, humanity is the most important aspect, far more than the possibility of a sale. 

However if I thought my service or product was the right fit for her and her business and would be helpful for her I would! 
bamageorge
Celebrated Contributor
8
International Sales Director
You’re absolutely right, I got caught off guard and didn’t know how to react… have you experience something similar? 
Kinonez
Celebrated Contributor
8
War Room Enthusiast
Is it still to late to reach out? If not go ahead and reach out if enough time has passed.

Once. He was driving to the funeral but was interested in the product. We scheduled a call a week later, found out we weren’t the right fit. But let the doors open. Acknowledging got me a long way that time.
bamageorge
Celebrated Contributor
9
International Sales Director
it is, already left that company.

Always leave an open door is the mantra I live by.
Kinonez
Celebrated Contributor
7
War Room Enthusiast
I see, Always my man! 

how would you reach out to that prospect now? How would you react to a different prospect with the same objection?
beachNsales
Politicker
5
Sales Manager
Same thing happened to me. I tried calling again a month later.
Kinonez
Celebrated Contributor
6
War Room Enthusiast
How did it go!?! Keep us posted!
beachNsales
Politicker
5
Sales Manager
Because of my empathy, he booked an exploratory meeting. Ended up not being a fit. But I still took it as a win for getting the meeting. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
That’s great news!! Empathy can get you soo far! And not just in sales, anywhere! 

I do struggle with it, I am clog by nature and it’s hard for me to put myself in someone’s shoes, but I do my best! I have gotten better little by little
beachNsales
Politicker
5
Sales Manager
Its like you said in your post, we just need to think about if we were on the flip side. Now with that said, I'd love a prospect to think about it from my side sometime haha. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
For sure, that’s super powerful to have then in out shoes, it’s not easy though! Any tips on how you do it and when it’s a good idea?
beachNsales
Politicker
5
Sales Manager
Personally, I just listen to the tone of their voice. You can tell if someone is bullshitting you or not. If they sound genuine, show compassion. If they legit sound like they just want to get off the phone, don't worry about it. 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Tone of voice is key, you communicate 7% by words, 33% by tone of voice and the other 60% is body language! - My senior manager
beachNsales
Politicker
5
Sales Manager
I bet they love that you just quoted them haha
Kinonez
Celebrated Contributor
5
War Room Enthusiast
I don't know his username, don't think we knows mine, but if he reads it he'll probably smile!
AlphaCharlie
Arsonist
6
Account executive
I hope he or she sees this!! I see where you get some of your inspiration from!
Kinonez
Celebrated Contributor
3
War Room Enthusiast
hahha tha twould be awesome!
deviantzen
WR Lieutenant
8
Consultant
I had one or two instances of people claiming to not be themselves. Then I'd hear someone in the background call out to them by name. 😤
Kinonez
Celebrated Contributor
7
War Room Enthusiast
That’s hasn’t happened to me, but sometimes the prospect answers and they ask what’s the call about implying it’s not them and I discover later on that I’ve been talking to my prospect all along. 
funcoupons
WR Officer
4
👑
Ugh that shit is so immature... Grow up. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
I agree, it almost seems fishy, but I’ve encountered it a lot! Never got the point of it though. 
MaSaaSter
Opinionated
8
US BD Lead
I have had four instances that have blown me away (all of these are different prospects):
1. "Hi, I can't really talk right now, I am sitting in the parking lot at the hospital because my mom just had a stroke and they wont let me into the f-ing hospital due to this COVID bullshit." - Actually ended up closing this deal too. 
2. "My mom died two days ago and I am sitting shiva (Jewish mourning practice for those of you unfamiliar). Unless you're selling something that can solve this, I am not interested currently."
3. "I don't know how you got my number, but if you call me again, I will not only report you, but I will make it my mission to destroy you and your company online."
4. "Our company literally just declared bankruptcy this week and layoffs are about to begin. I don't know if I will be here next week, or even tomorrow, so nice try." 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
These are really rough!! 

how did you manage to close the first? That’s a story!! 

I wouldn’t persist with 3 or 4. 

2 is tough but acknowledging could warm it depending on the prospect and rep’s charisma. 
MaSaaSter
Opinionated
5
US BD Lead
For the first one, she had told me "reach back out next week and hopefully she's out of the hospital and I'll be in a better mood". So I gave her a ring, and it turns out she lives in my mom's hometown, so I started bsing about things near there, developed rapport then booked in a demo. Following the demo she revealed that they were struggling and our product was their solution, the rest is history.

#2, I tried sending flowers/a card, but I couldn't find an address to do so. So I have given a little time/space, and will be following up later today. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
These are good stories, I love how you really go the extra mile to do your job, that says a lot! Hopefully everyone had your same resolve! Keep me posted with #2!
Beasthouse
Opinionated
4
Corporate trainer
good move
Beasthouse
Opinionated
6
Corporate trainer
yea i got number 3 and 4 last year managed to turn it into a referral fee as we hired them hahha paid more than the deal!
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Seems like these are a little more common than one would think!
Premium_User
Fire Starter
8
Sales Manager
"I spilled coffee on myself the second you rang me so I haven't really been listening to you since you started talking - I'm just going to leave it there so I can clean myself up, good luck"


It is the PERFECT get out of jail free card
Kinonez
Celebrated Contributor
7
War Room Enthusiast
Hahahaha wow yeah, if they hung up there I would wait a while to call back 😅
GDO
Politicker
7
BDM
Once a prospect told me he would not buy our product because it would also track his illegal activities. If we could make it so that he can choose what gets tracked he was in. To bad that was not possible for us. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Definitely a hard objection to handle. How would you deal with that objection today? 
GDO
Politicker
4
BDM
Well I don´t sell that product anymore. I used to solve it by saying that if they use the product for their legal activities, the governement problably would only look at that side of the business because it´s easy to check. That means they will not do a deep sweep of the data.

Don´t think it´s true but at least it was a good story.
Kinonez
Celebrated Contributor
5
War Room Enthusiast
I see, it was a good story. 
Blue_Turtle
Opinionated
7
sdr
Called a guy in the UK, and he said in his oerfect Danny Dwyer sounding accent “oh fuck off, whoever that is” and hung up. It was so funny I couldn’t even be mad.
Kinonez
Celebrated Contributor
6
War Room Enthusiast
I do love their accent, I can't even when they get mad, I would probably had laughed as well xD 
funcoupons
WR Officer
4
👑
LOL I imagined that and laughed 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Hahaha same here, I love the accent for sure! No matter how mad they get it still sounds so polite. 
SoldMySoul
Opinionated
7
VP of Sales
“Sorry I don’t buy from women”
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Wow, sorry this happened to you, I can’t understand how this keeps happening 
SoldMySoul
Opinionated
7
VP of Sales
I’ve worked in tech for a while so I’m quite used to it! I know I’ve lost footing the moment they mention I remind them of their daughter. Bonus: I become friends with their daughters and worm my way into their visuals 😂
Kinonez
Celebrated Contributor
5
War Room Enthusiast
It’s amazing how you powered through it! Keep killing it! 
Justatitle
Big Shot
6
Account Executive
“You’re solution is great but it seems like it could have too much functionality for us and we’re gonna stick to something simple” mind you the first thing they said is they needed a more robust solution and said the current one wasn’t giving them the flexibility they needed. Probably a fake objection but who knows 
Kinonez
Celebrated Contributor
8
War Room Enthusiast
I am unaware of how your solution works, but I usually go with something like this:

I understand your position, other clients we are currently working with were in your same shoes, but when they saw a side by side comparison with their current solution (name it) and ours (name it) they found out that (actual value that manages the objection - mine is…) we are specifically designed for (your industry) with features specifically built for (your company) which makes us easy to deploy with a user friendly interface, would you be opposed on learning more?

If yes meeting with AE

if no, you can keep pushing or let them go depending on the “no” remember not everyone needs your solution. 
privateryan
Politicker
7
Director of Sales
Ahhh the old "feel, felt, found" love it 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
I use it everyday xD
haveyouupdatedsalesforce
Opinionated
5
Inside Regional Manager
I have run into this when I hadn't focused on their specific needs/pain points. When I first started in field sales my SE and I would show them all the bells and whistles, once we started refining our demos we had much better engagement.
Justatitle
Big Shot
4
Account Executive
Man, I'd agree in this same instance but each pain point they listed we addressed and they agreed it was what they needed. I think the real objection was the budget and they got shut down by the CFO so they made this up.
Blue_Turtle
Opinionated
5
sdr
In other words, it was too expensive for them or they were worried it would be. Definitely worth asking follow up questions.
Justatitle
Big Shot
4
Account Executive
Yeah. It just boggles my mind hence why I posted
funcoupons
WR Officer
4
👑
Sounds like they're scared of change. 
AlphaCharlie
Arsonist
6
Account executive
I don´t need your shitty product
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Uff that’s tough. What did you say?
AlphaCharlie
Arsonist
6
Account executive
Nothing it was one of my first calls

Today I would ask why they thought that way and see if I can change their mind without feature dumping. I was too young in sales back then
Kinonez
Celebrated Contributor
6
War Room Enthusiast
They always get you during your first calls, It's amazing how we improve everydar without even knowing it!! how long have you been in the business?
AlphaCharlie
Arsonist
6
Account executive
Oh yeah it's all a learning process from start to finish
Kinonez
Celebrated Contributor
5
War Room Enthusiast
1,000% we learn something new everyday!!
The.Machine
Politicker
6
Sales Development Lead
"Hey man, listen my daughter is very sick right now and I'm right next to her bed. Send me an email and I'll get you to the right guy."

Had no rebuttal. 
Kinonez
Celebrated Contributor
7
War Room Enthusiast
I wouldn’t have either. That’s a tough one, reading all of these has made me realize I haven’t had that many tough ones 😅
eatthefrog
Politicker
6
Sales Development Representative
Not a good time, my dog just eat a mask and on the way to the ER😮
Kinonez
Celebrated Contributor
6
War Room Enthusiast
That's horrible my dog's have eaten their fair share of stuff they should not I'm telling you thats not a phase you want to be in. what did you say? did you call back?
Marketingpet
Politicker
6
Partner Manager
“I’m sorry Ive been unresponsive. I got in a motorcycle accident last month and had swelling in my brain. I’m actually still here working on rehab. Do you have any advice on how i could re-learn how to trial your product with a reading disability from my injury?” I paraprashed the actual convo but I was thrown so off guard. I never heard from him again after i sent some resources.
Kinonez
Celebrated Contributor
7
War Room Enthusiast
That's a sad story for sure. Did you try calling him back and never heard back? 
ppg
Catalyst
6
All around good guy
Calling the main company line at 5:30 pm (purposefully) Prospect (is the CEO): Hello? Me: Hi i’m ppg from XYZ, I would like to speak with Mr. Prospect. Is he in today? (He wasnt the week before). Prospect: This is me. Can you call me back later im in the middle of an interview? Me: No problem, what time would be best for you next (Click phone hangs up)… The only question i would love to know is, IF he was in an interview, why the fuck did he answer the call, second, i never got him on the phone again… like he knew i was calling each time! LOL If I was the one in front being interviewed, i would have left right away… so much disrecpect… hahaha
Kinonez
Celebrated Contributor
6
War Room Enthusiast
For sure, no one would answer the phone on an interview. he probably saved your number so he knew not to answer it. 
ppg
Catalyst
5
All around good guy
Probably right!
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Yeah these prospects have their own tricks up their sleeve 
Szhen
6
Account Executive
Go get a real job. Take me off your list
Kinonez
Celebrated Contributor
6
War Room Enthusiast
I got a "Jeez quit making my life miserable and take me off your list" today. First time I ever called that person as well. all I said was "Hey this is Kinonez from Bravado how've you been?"
RealPatrickBateman
Politicker
6
🔪Amateur Butcher🔪
The “deceased prospect” is always a tough one for me. But I find if you just bear down and push through the objection you can still close for a meeting. 12% of the time it works everytime.
Kinonez
Celebrated Contributor
5
War Room Enthusiast
How do you push forward? 
KendallRoy
Politicker
6
AM
After explaining to a CFO how what I'm proposing will reduce their cost per user by minimum 75%, step by step, using information she gave me earlier in the call compared against our list price. 

"We want to keep things as they are." 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Sometimes they don’t believe something soo good to be true (this has happened to me as well)

Other prospects are just afraid of change or don’t really want a sales call and just say no to say no.
KendallRoy
Politicker
5
AM
Can't win em all. This was to do with moving from a company-supplied to BYOD model. She viewed company-supplied as a "necessary perk". As the saying goes, you can lead a horse to water, but you can't make it buy a product that will significantly reduce a necessary cost for the business. 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
For sure, that’s why we measure everything in probability and try to increase our odds every way we can!
SignThis_SalesGirl
Good Citizen
6
Director of Business Development
I am not often stumped for a response, but one thing I say when I get sales calls that usually stumps the "quantity over quality"sales people is: Tell me 3 things about me or my business and I'll dedicate 30 minutes to hear your pitch and actually consider your product. 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
That's a good stuff, so you know which reps did what research. Love it!!
No_ty
Politicker
6
Sales Dir.
- Mr. Robberston? no sorry, he passed away two days ago. 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
I've had that as well, I actually did gave my condolences and asked for whoever was next in line, the deal didn’t go through though. Did you ask or did the human thing and let it go?
BigBentos
Good Citizen
6
Just a regular BDM
"At my mums funeral" put me on the back foot a bit. Asking when next week suits better was not the appropriate response. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Oh yeah, those are tough moments for sure, no one prepares you for them either. 
EH20
Politicker
6
Manager
I just realized i have it pretty good after reading this
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Hahaha how so?
Beasthouse
Opinionated
6
Corporate trainer
i don't

 need digitalization we have used pen and paper for 20 years and will for 20 more..... 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
You beast! anyone who is never speachless is my kind of salesperson!
LadySavage
6
Account Executive
I had a client once tell me she had a miscarriage and that she didn't have time to review my proposal. She proceeded to go into great detail about the miscarriage and her recovery. No amount of sales training will ever prepare you for that. 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
Oh this is horrible I would have just remaid silent and in awe. That's so sad...
justatopproducer
Politicker
5
VP OF SALES -US
I assume she lied. Don't sweat it, move on to the next one. 

I always ask myself, why do they answer when they immediately give a reason they cannot talk. That's what your VM is for?

They are immediately giving you a reason they cannot talk to you, that is why they answered and then lied. 
Kinonez
Celebrated Contributor
7
War Room Enthusiast
That’s a good point, but when they mention sickness or someone passing away, I try to put myself in their shoes and feel their pain. If they are lying they will see I’m not “just another salesman” I really care about my prospects, if they are telling the truth we might connect in a different lvl. 
justatopproducer
Politicker
6
VP OF SALES -US
I am not saying you don't care for your prospects. But, if this is the first time they have ever answered and you called them unscheduled and they answer and give you an excuse as to why they cannot talk to you but do have the time to answer there phone and talk to someone else.  

I agree with your reaction though. I would have done the same thing. I would have probably took it a step further and said I am so sorry you're not well. Is it serious? uncover how sick they are, honestly because you're curious. I hope you're well soon. 

Also, if you're trying to set a meeting with a top prospect I would have said "I'm so sorry to hear you're not well (empathy). Is it serious? they answer yes, no, maybe, whatever. 

Well if there is anything I can do to help you recover or feel better please let me know. Matter of fact. I am going to send you over some hot soup and medicine right now, I will have uber eats drop it off. Drop you value prop, get an agreement that you will follow up and when, and get email to send calendar invite.

No shame in doing your job, people get sick it doesn't mean the world stops turning nor that you don't have compassion. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Of corse you didn’t mean I didn’t care about my prospects, I understood your point and it’s very valid!

I usually go your way as well, it’s when the objection gets me in the feels I can’t. Even if they are lying I automatically switch into acknowledging their pain and give them all my empathy. That’s what I would like if I was in there shoes.
justatopproducer
Politicker
5
VP OF SALES -US
Lol, I work in sales. Feelings are dead, I do my best to show empathy though so good for you. 
Kinonez
Celebrated Contributor
4
War Room Enthusiast
I haven’t been able to kill all my feelings, but I see what you are saying, this area tends to make people more analytical than emotional. 
SaaSguy
Tycoon
5
Account Executive
Overheard my colleague on a cold call and the prospect said "that sounds good but I don't work with blacks". Some small business owners can absolute assholes because they don't have to answer to anyone. 
Kinonez
Celebrated Contributor
5
War Room Enthusiast
That’s horrible, sorry that happened to him. But I agree some prospects are not nice people. I like to look at it this way. My salary is their to help me deal with negative experiences like these, and my commission is my reward for the recent success. It helps me not to take these attacks personally, but they should never happen in the first place. 
Beercules
Politicker
5
SDR
I was selling VOIP systems in my last role and on a non-profit campaign I called into an AA office. I asked the person who answered if they were the DM or if they would know would be - and they responded that it was AA and that everyone in the office would remain anonymous in the sassiest of tones. The conversation went nowhere after that. 
funcoupons
WR Officer
3
👑
Lol what a prick. The anonymous part is for members, not employees... 
Beercules
Politicker
6
SDR
I got a great laugh about it with my manager afterwards. Had no idea how to handle the objection at the time though. 
Kinonez
Celebrated Contributor
7
War Room Enthusiast
Something similar happened to me recently where a asked a GK her name to be friendly and she switched from nice to not so nice in a second, screaming that she has no obligation on giving me her name and hung up. 

I was confused, she had already said she would put me through I was trying to thank her.
Beercules
Politicker
5
SDR
There are definitely some interesting people out there haha - I also got yelled at for asking when their renewal date was so that I would make sure not to call back before then. 
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Hahah yeah been there too many times xD
ppg
Catalyst
6
All around good guy
My sister voluntered for an organisation that takes calls from people who want to so bad stuff to themselves… or just need to talk. They dont know anybodies names, and use pseudonyms when talking to each other. As of today, i still dont know where she volunteered as they sign some paperwork for confidentiality, in case lets say I would need to call in and also to protect each other. So they might have not known each others names… maybe…
Kinonez
Celebrated Contributor
5
War Room Enthusiast
That’s an interesting scenario. Didn’t know these type of organizations existed. Does she still do that?
Beercules
Politicker
4
SDR
There is a chance that that was the case but the guy answering was still a dick about it. Super interesting situation that your sister was in though!
ppg
Catalyst
6
All around good guy
Yeah,
She is not doing it anymore, she decided to finish her degree and now works full time so less time to volunteer.
Kinonez
Celebrated Contributor
6
War Room Enthusiast
That's great for her!! I always say your career is the most important aspect of your day! make choices that help you grow!
Stratifyz
Big Shot
5
Account Executive
Kyle - I thought you were my DoorDash calling in…
Kinonez
Celebrated Contributor
6
War Room Enthusiast
Oh no! That’s a legit one for sure, how did that call go? I would say the same thing has happened to me(which actually has) and acknowledge her pain, try to make a joke and hopefully move on!
Stratifyz
Big Shot
5
Account Executive
I didn't even have time to rebuttal! My first reaction was to say "I might not be DoorDash - but I'm here to deliver a little something probably better than your next meal".
Kinonez
Celebrated Contributor
6
War Room Enthusiast
That would have been gold!
Stratifyz
Big Shot
5
Account Executive
I did manage to catch her the next day and she's passed me off to someone who doesn't give me at least an answer - takes all the fun away 😥
Kinonez
Celebrated Contributor
4
War Room Enthusiast
Yeah, I can iamagine
UserNotFound
Politicker
5
Account Executive
When I was brand new to sales, literally probably a month in to my first ever role in small-town midwest copier sales- I made an in person cold call where the woman told me "You can leave your information (ie card) but I'm just going to throw it away" So I asked her "why" and her response was "Nevermind, leave it and we'll see what happens" So I grabbed it back and told her if she wasn't at least going to recycle it, she couldn't have it. 

That's when I taught myself to say "Look I'm out here doing my job just like you're doing yours. Mine is to ask who makes X decisions here." Which has worked pretty well for me over the past decade to disarm bitches at reception. (FYI females might have better luck with male decision makers but be even slightly attractive/well dressed and see how fast the Karens at the front desk fuck you over)
Kinonez
Celebrated Contributor
6
War Room Enthusiast
I used to do door bashing a lot in Central America. It worked! I also ran into these kind of scenarios but mostly with guards who saw a strange man in fancy cloths walking in the building. Trying to explain to them my field wasn’t always easy since most of them didn’t go to school, which was a sad reality that hit me daily. 
UserNotFound
Politicker
6
Account Executive
Wow. That's a humbling experience I bet. Kudos to you for recognizing it, and internalizing what it means!
Kinonez
Celebrated Contributor
6
War Room Enthusiast
It was, it really made my appreciate my parents sacrifices to get me educated very early on. I felt so bittersweet every time I was pitching on how I was going to make their business better knowing I wasn’t helping the people who needed it most, the poor. 
2

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