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What's the software that everyone claims to LOVE but really you HATE

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What's a software that seems to be praised to no end but in reality you think is total garbage?


I'll go first - Chili Piper. Their algorithms are trash and it has never ending problems. Their support team can never fix anything, either.

☁️ Software Tech
πŸ“š Resource
πŸ“³ SaaS
27
CuriousFox
WR Officer
+13
Senior Account Executive
I hate SFDC Lightning. I keep it on Classic.Β 
jefe
Politicker
+8
Sales Director
Classic is infinitely better.
sp
spicy
Good Citizen
Account Executive
Does anyone really claim to love it though?
MCP
Valued Contributor
+4
Sales Director
Ew.
dwightyouignorantsale
Politicker
+7
Manager, Sales
SFDC Lightning. It’s so slow and I hate how you have to click within tabs to view details versus full page view like in Classic. Classic 4 Life.
RealPatrickBateman
Politicker
+8
Amateur Butcher
Literally THEE WORST. Still have to go into classic for Opps, Reports, and Account Cleanup. Why THE FUCK do we have lightning?
dwightyouignorantsale
Politicker
+7
Manager, Sales
SAME. My org is sunsetting Classic at the end of this year and I refuse to use Lightning until I absolutely need to.
Show 1 more replies
poweredbycaffeine
WR Lieutenant
+10
Bean Juice Drinker | Sales Savant
My Top 3 Love to Hates:

Zoominfo
Docusign
LinkedIn SalesNav
Filth
Opinionated
+4
Live Filthy or Die Clean
I 100% with you on LinkedIn SalesNav
SellerBeware
Opinionated
+2
VP Inside Sales
You hate DocuSign?
poweredbycaffeine
WR Lieutenant
+10
Bean Juice Drinker | Sales Savant
Yes. As an admin, it might be one of the worst platforms I have EVER had to configure. It's the Venmo of contract e-signatures. You hate it, but there's no better option out there...
se
sellingsellssold
Politicker
+7
SDR
Zoominfo - when it has the correct information it is great but when it is wrong it is really wrong and so frustrating, especially when you get a good contact.Β 
CuriousFox
WR Officer
+13
Senior Account Executive
ZI is not great for smaller cities. I find myself submitting corrections. Then I get mad because I did their work for them for free.Β 
Woody
Politicker
+5
Business Development Executive
True story, over a decade ago I was working for a lead generation company and Zoominfo came in as a client.Β  It wasn't my project but it got very behind and they asked me to make some calls for it.Β 

We were using Zoominfo as our source for a call list.Β  I started working it and could immediately see what the problem was.Β  I pulled up Jigsaw (anyone remember Jigsaw?) got some accurate contacts and saved the day by setting the rest of the appointments in the contract.Β Β 

I can't remember what story I made up as to how I found the contacts.Β 
ZeroGrit
Opinionated
+3
VP of Hoping My Emails Find You Well
We just got zoominfo and unless you’re constantly talking to C-suite & VP’s of established companies, the platform is fucking garbage
RealPatrickBateman
Politicker
+8
Amateur Butcher
It's not sofware, its a website, and its called LinkedIn.Β 
UrAssIsSaaS
Politicker
+8
SaaS Eater
For some reason our Twilio system seems to be flaming garbage. It might have to do with the way we have implemented but holy shit it makes my teams lives harder than it needs to be.Β 
Chep
WR Officer
+10
Business Development Team Lead
Slack
ZeroGrit
Opinionated
+3
VP of Hoping My Emails Find You Well
My man over here speaking fucking TRUTHS! Chili Piper’s UI is a flatulent dumpster fire on the admin side that makes me so mad and they’re answer to troubleshooting problems is β€œwe fixed it for you” but then don’t tell you how to fix it yourself moving forward … Because they are the only ones that can figure out that ridiculous maze of bullshit. If only they spent half as much time fixing their UI/UX and functionality and less time being a LinkedIn influencer …
InQ5WeTrust
Arsonist
+9
Sales Savages, what is our profession? Trauma!
Pipedrive - people seem to love it but it's an absolutely garbage CRM.Β 

It makes me miss HubSpot.Β 
pa
payton_pritchard
Valued Contributor
+5
RSM
ZoomInfo for me -- so much incomplete and inaccurate data especially if you're going after a software focused vertical and I just don't trust the whole scoops thing they do where they claim to know if companies have expiring contracts or are in the market for a certain tech

I know ppl love it and some of the stuff they do with org charts is great and data gets much better as company size goes up but I'm still not a fan
Avon
Politicker
+7
Account Executive
Outreach
ZeroGrit
Opinionated
+3
VP of Hoping My Emails Find You Well
This one too…
FromaBlankPerspective
Politicker
+6
District Manager
LinkedIn Sales Nav - not intuitive, so many extra steps, etc
Diablo
Politicker
+7
AE
Hubspot and Nav are my lovely hate
BDMSam
Executive
+6
Business Development Manager
Google Docs, Sheets & Drive - I miss MS Office
Justatitle
Politicker
+11
Mid Market AE
I hate, hate, hate outreach. It’s dropped calls mid sentence 1 too many timesΒ 
AutoSmiler
Arsonist
+7
SDR
Demandbase for sales engagement
ChumpChange
Opinionated
+2
Channel Manager
DocuSign is straight ass!
Upper_SaaS
Politicker
+8
Account Executive
SFDC period lol
girheakinna
Politicker
+5
da best SDR
Salesforce
sp
spicy
Good Citizen
Account Executive
SalesNav. Everyone swears by it but I never use it. What's the point if you have zoominfo?
37
We need to talk about this marketing hate...
Discussion
47
9
How many people here selling an "all-in-one" platform here? In fact, do you even work for a saas company if it's not "all-in-one"? 🧐
Question
6
35
Anyone else absolutely fucking hate coming into a pointless office everyday?
Question
62
Do you like to report to a physical office each day?
ci
+229
FuzzySlippers , Β  thegrinch , Β  cirodimarzio Β  and 229 people voted
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