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What to do when a prospect no-shows?

I booked a demo for my AE and he ghosted. My AE will typically send out an email right after he calls, saying he'll try again in 5 minutes but to let him know if there's a better time.


I don't like the way it's worded. And he'll send the exact same thing if I get the prospect back on the calendar and he ghosts again.


What do you do when your prospect ghosts? Any ideas for an email template?

πŸ‘‘ Sales Strategy
πŸ“£ Demos
10
OpalTiddyChurger
Arsonist
+9
Funbags Enthusiast
Cry and then call someone else only to get hurt againΒ 
wahmsales
WR Officer
+10
SDR
This is my go-to
Justatitle
Politicker
+8
Senior AE
call them out and say, hey was really looking forward to connecting sorry we didn't catch you has the desire to evaluate us changed? I like leaving it open endedΒ Β 
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
Send @paddyΒ after them with a fresh pack of marb reds.

Or, hit them up after 5 minutes has gone by with a gentle reminder. If they no-show, I call them and then put them into a rebook sequence (3 emails with a booking link). I don't have energy to waste on that shit.
wahmsales
WR Officer
+10
SDR
What's the gist of the emails in the sequence?
inboundsalesrep
Politicker
+7
SDR
Blow up their phone and email until they give you an explanation
wahmsales
WR Officer
+10
SDR
What to say in the email?
braintank
Politicker
+6
Enterprise Account Executive
I just called
Show 3 more replies
aiko
Politicker
+7
Sr. Account Executive
Flatter them.Β 

Assume something has come up on their busy schedule and ask for a better time to connect. If they ghost you again then its not worth chasing down.Β 
DrunkenArt
Politicker
+6
Sales Associate
I would just let them know you were really looking forward to meeting with them and to reschedule when it better fits their schedule.Β 
SaaSguy
Politicker
+5
Account Executive
Send an email confirmation and introduction to AE highlighting the things that got them interested. Confirm the night before via email and if they don't respond call them an hour before the meeting. It may come off as a lot but its better having a meeting hold than not.
ChicagoCloser1717
Politicker
+7
Account Manager
Put them back on the prospecting and call them as often as you would another prospect. But instead of selling the meeting just say something like β€œhey I sorry we missed you last week. Are you free next week for a call?” Of course only if they answer...lol
UserNotFound
Politicker
+9
Mid Market Manager
I think @SaaSguy is on point for before meeting touch-cadence. If they still ghost or you can’t get ahold of them day/hour before, I’d still operate like the meeting will happen with a caveat: they have 5 mins to join or I bounce (my usual is 10). My follow up is usually a β€œHey wahmsales sorry we didn’t get to connect today like we had discussed- I’m assuming something came up for ya, no big deal. When can we reschedule because I’m really excited to talk with you about [reason they took the meeting to begin with].” And end it with your available times for reschedule. I keep it purposely really informal, so it drives the β€˜I’m a real person’ aspect of the interaction.
wahmsales
WR Officer
+10
SDR
Love this, thank you!
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