Zendesk Sales is absolute trash.

I can't get over how useless it is as a CRM. There's no open leads bucket to dump prospects into (that I know of) and you have to set up distributions that will round robin the prospect to the sales people in the distribution. No notifications when that happens. What a garbage crm. Unless I'm doing something wrong. Advice?
🧠 Advice
💽 CRM
11
braintank
Politicker
3
Enterprise Account Executive
Zendesk does CRM?
manillathrilla
Fire Starter
1
Lead Account Executive
They bought Base a few years ago. Can confirm it is garbage. I'm doing everything I can to get my company off of it. 
nianzo
Contributor
0
Senior Regional Sales Executive
Poorly but yes.
Corpslovechild
Politicker
0
Inbound Sales Manager
"Does" is a stretch. It's like saying an Ipad is a paper weight.... It technically is a paper weight but it's not. 
poweredbycaffeine
WR Lieutenant
3
☕️
Zendesk isn’t a CRM. Problem solved. You probably have Salesforce, HubSpot, or something similar, no?

ZD is a support tool. If you’re company is using it as a CRM then you’re busted.
poweredbycaffeine
WR Lieutenant
3
☕️
Edit: they did release a CRM, so OP is not wrong with their take. Looks trash.
nianzo
Contributor
0
Senior Regional Sales Executive
ZD Sales is stand-alone from ZD Support.
poweredbycaffeine
WR Lieutenant
1
☕️
Well I’d hope it’s integrated in sone way if you have both, but it appears to be shit.
CuriousFox
WR Officer
3
🦊
Why is your company being so cheap? 😆
nianzo
Contributor
1
Senior Regional Sales Executive
Lol. I have no idea.
Corpslovechild
Politicker
1
Inbound Sales Manager
B I N G O... it's cheap. Sounds like his company is a broke boy. 
Sunbunny31
Politicker
2
Sr Sales Executive 🐰
My condolences.
CuriousFox
WR Officer
1
🦊
🦐🦐🦐
jefe
Arsonist
1
🍁
Ouch
cashmachine
Politicker
1
AE (Account Executive)
get Pipedrive for yourself & keep track of things there.
Gasty
Notable Contributor
1
War Room Community Manager
Wasn't Zendesk for customer support? Like Freshdesk?
countingmyinterest
Politicker
0
Account Executive
Zendesk is trying to expand their sales motion and go to all parts of the business... 
Corpslovechild
Politicker
0
Inbound Sales Manager
Yawn.... that is so 2017
Corpslovechild
Politicker
0
Inbound Sales Manager
Be a man and buy a true CRM
Oldskool
Personal Narrative
0
Senior AE
Just LMFAOing at the headline
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