Customer Success Manager (Remote)

*This post was created on behalf of one of Bravado’s clients.

Our client is a fast growing startup that provides companies access to U.S Treasuries, checking account, financial analysis, and more, all from one intutive dashboard. Our client's goal is to disrupt legacy financial institutions and modern neobanks, and we want you onboard to help us achieve our goals and shape the future of finance. They have recently raised a $22 million Series A and $30 million in total, and are fortunate to be backed by top VCs such as QED, Tiger Global, Lux, and angels such as Sahil Bloom, Packy McCormick, and more.

‍Location: Remote, United States

‍‍

Key Responsibilities

• Driving retention and growth among our customers by understanding their business needs and helping them succeed.
• Becoming an expert on the platform to drive customers’ success.
• Conduct QBRs with customers.
• Working with your customers to identify processes that can be improved through the use of our platform and designing campaigns to reinforce users' engagement.
• Quantifying the forecasted and realized business value of the solution and proactively identifying improvement areas and tangible actions which can be implemented to increase value.
• Be the link between our Sales, Marketing, Product, and Project Management team and provide customer feedback and needs identifying product and process enhancements.
• Maintaining a cadence of communication at the level of operational, tactical, and strategic engagement with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Being accountable for CSAT, NPS, renewals, and upsells.

‍

Skills & Experience

• Experience in customer success / account management with a strong track record of success in a fast-paced, high-growth, rapidly changing SaaS environment.
• 1+ years experience in financial technology/Fintech
• Great communication skills and intuition for communication strategy at every level with the ability to communicate technical concepts to a non-technical audience.
• An understanding of the sales process and the roles and responsibilities involved.

‍

Benefits

• Market rate salary and equity compensation
• Working and learning in a fast-growing company
• Quarterly team retreats
• Includes medical, dental, vision and 401k

‍

----

What is Bravado?

Bravado is a community of sales professionals built for sales professionals by sales professionals. Whether you are actively looking for a new sales role or seeking career advice on how to hit quota, Bravado is your ultimate resource for anything sales related.

Why can’t I see the name of this specific company?

Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.

Why do I have to join Bravado to apply?

Sales professionals often get the short end of the stick, but Bravado is here to change that. Our onboarding process focuses on highlighting your unique sales skills and our internal algorithm will match you with the most relevant active job opportunities. Essentially, by applying to this one position through us, you will be considered for all others in the same job title category as well.

I want to work for Bravado!

That’s great! You can find our internal job postings here!