Last one of the day. I actually got this one a few weeks ago and forgot to put it in here. Another current client upgrade/renewal, but this one was work to do. They were about to cancel and go with the competition and I had to have my sales manager step in to help out a bit as it was one of his old clients.
They were unhappy about the machine that they had and a rep from another company caught them on the right day. We were able to reminisce about the past several years where they had 0 issues and knocked some sense into them about staying.
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