Relatively quick turnaround in our world (4 months from first meeting to finished pilot and signature)
Took a ton of social capital internally to convince finance of a "just trust me on this one bro" but fortunately they went for it and even more fortunately it worked out how I thought it would instead of me looking stupid.
DM on their side is a bit of an odd duck but really committed to getting adoption from their team and once again reinforced how important your champion being bought in is. All this said though if CS wasn't willing to jump through all the hoops set for them and fulfill on expectations this deal would be nothing, appreciate your good account managers people there aren't many of them.
2024 has been off to a much better start than 2023 and I'm hopeful to keep the momentum up.
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