This started in August and took 4 months to close. The client could not believe how little I called him nor could he believe I didn't pester him.
After what was quite a disasterous trip to see our solution in September I had words internally at our company saying that we had dropped the ball big time. I apologised to the customer and admitted that I had to shoulder part of the blame for not managing expectations properly. Never again will I allow myself to be in that sort of a pickle.
My superior wanted this deal way more than I did, but I didn't sweat it.
The customer walked off our booth at a trade show in October but came back 3 minutes later saying "I couldn't believe you let me walk away, I thought I was coming here to sit down and hammer out a last bit of discount" but I told him he already had the price.
He told me by telephone that it seemed surreal - he had never had a buying experience like it.
It seems the less I actually try to sell, the better I get at it!
It is a nice way to wrap up the year, but I'll keep cracking on until December 31st.
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