EQSales profile picture
EQSales profile picture

EQSales

VP of Sales

Opinionated
Member
Contributor
+2

Outreach users, seeing a dip in open and response rates

Hey squad- we are big outreach power users and since late january we have seen a massive drop off in email responses and opens.


The outreach team keeps pointing fingers at other areas and the feedback is not helpful. Based on the amount of outreach activity its impossible for us to not see opens and responses and we have confirmed its not on our side.


any other outreach users seeing issues with outreach reporting/responses?


Thanks in advance

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12 comments

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braintank
Politicker
2
Enterprise Account Executive
Did you change the message?
EQSales
Opinionated
0
VP of Sales
if anything more quality over quantity but still saw things uptick in activity despite the overall quality focus so its a head scratcher and something clearly happened in late january
braintank
Politicker
0
Enterprise Account Executive
If the message changed I'd point fingers at that vs the tech
hh456
Celebrated Contributor
2
sales
ive seen less response, but we deal with peeps traveling (insurance) and people are just not open to seeking healthcare right now. they're afraid of covid and so it's extremely hard to get new deals atm.
TheLaughingWolf
WR Officer
2
Business Development Manager
Not really related to response rates, but a weird situation with outreach.

A Rep of mine has a sequence in outreach. About the 3rd email, even though it was sent from his outreach account, was actually sent by another reps account. With their signoff and everything.

Messaged outreach support over this and crickets so far. 

That is honestly my biggest gripe with outreach. Their support team. Half the time they either reply 2-3 days later or not at all. 
Beans
Big Shot
1
Enterprise Account Executive
Can't say I've noticed anything personally but myself and my BD are probably a much smaller sample size. 
CuriousFox
WR Officer
1
🦊
Are your people in the office? Do they travel? Is your messaging boring? 
EQSales
Opinionated
0
VP of Sales
how dare you
EQSales
Opinionated
0
VP of Sales
i considered down voting for about 5 seconds but im not that heartless
FattySnacks
Politicker
1
Senior Account Executive
Haven’t noticed any difference on mine
IndianaShep
Politicker
1
Director of Sales and Marketing
Apple’s privacy updates are fucking with my HS data
EQSales
Opinionated
0
VP of Sales
thanks for those who replied.  we did finally after pushing hard on outreach, figure out it was an issue on their side. 
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