CadenceCombat

Account Executive

Prize labeling

Take 2 on this post. I deleted the original because I was getting pissed people were trying to make excuses on Bravado’s behalf out of pure speculation or muddying up the post by conflating the product I ordered with something else.

i just want the thing that I ordered and I feel like Bravado plays too fast and loose with the labelling of prizes in the commish store…

Take the iPad for example. The picture is clearly an iPad pro but the prize is a standard iPad. I brought this up with @Gasty and the excuse he gave is that the picture of the standard iPad doesn’t look good… this is prioritizing the aesthetic of the site over clear expectations for users. Not cool.

This brings us to the current situation where I got sent a Nespresso Vertuo Next [$150 CAD] instead of the Nespresso VertuoPlus [$300 CAD] that I ordered.

Do I hate Bravado now? No. But this amateur shit needs to stop.

And for all the haters that were saying:

”at least you’re getting your stuff already” or “you shouldn’t complain for getting free stuff”… None of this stuff is free. I earned it by investing my time and engagement to the site and I would much rather have to wait longer for the right thing than get the wrong thing right away.

This isn’t the first time i got a downgraded product either but I let it slide the first time because it was when Bravado had just started.

All this to say, I just want what I ordered and for stuff to be properly labeled, complete with accurate pictures. is that too much to ask?

💃 Black Friday

23

53 comments

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RandyLahey

Politicker

17

Account Executive

You come in scorching hot. But I know exactly where you stand, a quality I cherish so deeply.

And all this for Nespresso coffee?

Boil some hot water, put instant coffee in a blender and toss in some kerosene; you’ll at least end up with something stronger.

I’m going to send you a Bialetti my friend.

CadenceCombat

Tycoon

10

Account Executive

Lol you piece of shit. I love you, you goddamn ball buster.

GDO

Politicker

2

BDM

bialetti is soo guud

RandyLahey

Politicker

1

Account Executive

I swear by it. I'm going to get a machine some day, but the Bialetti will always have a place for me.

sketchysales

Politicker

2

Sales Manager

Nespresso sucks tbh, not good coffee. Bialetti any day of the week before Nespresso. Got myself a Breville Barista Touch, pricey but worth every penny, struggle to buy coffee now, Starbucks tastes like rats piss in comparison.

@Gasty consider the breville for the commish store. its a great prize.

oldcloser

Arsonist

9

💀

There were no personal assaults in this. There was frustration that I find justified. I also believe they’ll rectify.. but no chance if you don’t speak up. No penalty cards on this. Carry on, good sir.

CadenceCombat

Tycoon

9

Account Executive

Thank you, my good man.
Should I have threatened @Gasty with reporting them for false advertising / going to consumer protections? Probably not but goddamn Bravado is better than this. Come on.

oldcloser

Arsonist

7

💀

I sent it to the BBB already. I got u

CadenceCombat

Tycoon

5

Account Executive

🤣

jefe

Arsonist

8

🍁

The BBB!? Shit, you ARE old.

Justatitle

Big Shot

3

Account Executive

You leave @oldcloser and his AARP card alone

oldcloser

Arsonist

3

💀

fuq dat! I can bowl on Sunday mornings for 35 cents a game!

jefe

Arsonist

4

🍁

Hey @Justatitle , all I'm saying is that the BBB is as toothless as he is!

OC knows there's nothing but love.

oldcloser

Arsonist

3

💀

Why y’all gotta be all up in muh grill?!

poweredbycaffeine

WR Lieutenant

8

☕️

Ugh. You deled my RS6 vs Passat analogy. You bastard!

RandyLahey

Politicker

4

Account Executive

Twas a decent one to boot

Sunbunny31

Politicker

4

Sr Sales Executive 🐰

That was a good one.

CadenceCombat

Tycoon

4

Account Executive

Lol my sincerest apologies.

Fenderbaum

Politicker

8

Retired Choirboy🪕

All valid points. There are no "at least..." aspects to your situation.

HVACexpert

Politicker

7

sales engineer

If it says X, and you ordered X, and you got Y, It should be rectified. No more no less. Good luck, hope it gets sorted out.

antiASKHOLE

Tycoon

7

Bravado's Resident Asshole

That would frustrate the shit out of me too.

Kosta_Konfucius

Politicker

7

Sales Rep

If I spend months to earn something off the commission store and they dont give me what it states, that's an issue.
I am completely fine on raising the commission to get the VertoPlus but to advertise that one and state the model and not send it is very disappointing.

FinanceEngineer

Politicker

3

Sr Director, sales and partnerships

Nailed it

CuriousFox

WR Officer

6

🦊

I don't take this as an ungrateful or hateful post. This is honest critical feedback and your frustration is valid.
I will be double checking the products I ordered tomorrow. Thank you for the heads up.

CadenceCombat

Tycoon

9

Account Executive

Jesus Christ. Thank you. I’m not trying to sound ungrateful but it is valid feedback and my disappointment feels warranted, no?
You know what has never let me down in the War Room? You @CuriousFox you gorgeous creature.

CuriousFox

WR Officer

7

🦊

I am pretty glorious 🦊

RandyLahey

Politicker

4

Account Executive

damn the game here is just elevated.

Revenue_Rambo

Politicker

6

Director, Revenue Enablement

This shit matters. Our choice on how to spend our commission is based on a perceived value. Take for example the leather travel duffel that was on for 1700 points.

It was a $99 item on Amazon. For me that wasn’t worth the exchange, but imagine if you got the bag thinking it was 40L size and you got a 20L bag instead. I’d be pissed.

Gasty

Notable Contributor

6

War Room Community Manager

@CadenceCombat : ok, a few things:

1. On Nespresso's US website, the VirtuoNext is priced at USD 134, making it more expensive than the VirtuoPlus at USD 126.

2. If I have the right info, the VirtuoNext machine sent to you is actually valued at USD 219 (1.6X the standard price) since it includes the Aeroccino (we tried to do more than we promised).

3. Shipping to Canada incurs additional taxes, approximately 100 CAD per order, including GST, HST, PST/RST/QST. Like @RandyLahey was quite flexible with us in getting their Xbox delivered to a US address instead of their original Canada one.

4. The perceived price difference between VirtuoPlus and VirtuoNext in Canada MIGHT be due to the unavailability of the regular VirtuoPlus on Nespresso's platform. However, pricier variants like Deluxe remain accessible.

5. Yes, we messed up. And we own it. I'll try my best to get you the item you ordered. Nothing more, nothing less. You might wanna read up the commission terms once which can help you better judge what to do in matters related to false advertising and consumer protection laws - https://info.bravado.co/commission-terms

ps: Regarding iPad 10th gen, recent purchases from the commish store include ones from @GDO 's and @Coffeesforclosers ; they'd be able to tell you if they got a 10th gen or sth else. Also, feel free to share a clear picture of the 10th gen iPad, and I'll change the product image.

GDO

Politicker

3

BDM

When I get home from work I’ll take a pic of the iPad. Did not even check it tbh. Just assumed it was the 10th gen

GDO

Politicker

3

BDM

I asked my gf to check. It’s an iPad 10th gen. Like is stated in the title.

RandyLahey

Politicker

3

Account Executive

Mine was an Xbox Series X as expected.

CadenceCombat

Tycoon

2

Account Executive

Fair feedback. The only thing I would say is the picture of the VertuoPlus did also include the aeroccino milk frother and it doesnt look like that’s included in the picture you pulled @Gasty

CadenceCombat

Tycoon

2

Account Executive

@Gasty Also, 10th gen ipad picture:

5

Retired Sales Professional

It is the use of your skill set and your time that you are investing in post to assist others, this type of information is worth thousands on stage. So CC you have every right to vent and I think Brovado would like you to also express yourself. I mean shit they do run a communication platform. 👍👌 all the best.

CadenceCombat

Tycoon

5

Account Executive

Cheers Frankie

4

Retired Sales Professional

👍👍

Sunbunny31

Politicker

5

Sr Sales Executive 🐰

As I said the first time, I hope it gets taken care of for you.

jefe

Arsonist

5

🍁

This sucks, sorry you're going through it. The pictures are one thing - not optimal, but whatever.
But this? Your redemption states the Plus, but you got the Next. That just ain't right.

Coffeesforclosers

Notable Contributor

5

Director Sales and Market Development

I didnt even open my Ipad as its for my daughter, hope i got the right one. Yikes. This is bad

Sunbunny31

Politicker

3

Sr Sales Executive 🐰

The Apple box should have the contents on it. My redemption was exactly as expected.

Diablo

Politicker

3

Sr. AE

Speaking your mind out is always good. Hope this gets taken care of for you

pirate

Big Shot

3

🦜☠️ Account Executive

I'll shut up. Hope you get the correct Nespresso machine!

Justatitle

Big Shot

3

Account Executive

The leads marketing promised vs the leads you got LOL

Maximas

Tycoon

2

Senior Sales Executive

Sorry mah dude,do you know if they accept returns or a replacement for the right one!!

CadenceCombat

Tycoon

3

Account Executive

Trying to get it sorted

Maximas

Tycoon

1

Senior Sales Executive

Good luck with that, hopefully they'll get you the right one eventually.

Titanic

Opinionated

2

Senior VP - Sales

Honestly, if it’s half the price, you should’ve only paid half the commish. Either make it right or give you half back.

HappyGilmore

Politicker

2

Account Executive

Don't blame you at all for the frustration tbh. Hope this gets resolved and items are accurate as depicted moving forward.

lowhangersalesbanger

Executive

2

Director of Sales

No you are right to be annoyed. If it were just the picture I would say probably let it go but since it says on the order confirmation you are getting the plus I would say they owe you the plus or at least some commision points back.
I would feel the same if I ordered the Apple AirTags (which I recieved and love btw) and Bravado sent me Tile Trackers instead. Is it the same thing while also not being the thing I ordered? yes

saaskicker

Celebrated Contributor

1

Enterprise AE

Damn. I wonder what they’re sending in place of the Rolex, guess I’ll find out soon.

fuzzy

Notable Contributor

1

CMO (Chief Meme Officer)

I mean, I ordered the Harley and got an Indian. No complaints here.

Beans

Big Shot

0

Enterprise Account Executive

Yea it's not cool.

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