With our product, there's a short set up procedure that every trial has to go through. The set up literally takes 3 minutes, but this company couldn't figure it out for weeks which ultimately delayed the deal. Once he was able to get it set up, I have him two weeks to test the product to see if he liked it. Only problem with that was he's on vacation the whole second half of July. He logged in every now and then and said he really liked everything, but said this would need to wait for him to get back. I told him if he got it set up in July we could have a training session the first week in August & he'd be good to go. Long story short, he emailed me this morning and set he got the subscription set up while eating dessert on vacation!
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