A lot of companies are building customer success motions to offload some of the more tedious tasks AEs have to do. AEs can then focus on their primary function - selling. On the upside AEs have someone to deal with admin tasks and someone that can help improve a customer’a experience. On the other hand you have someone else talking to your book that can drop the ball and it’s completely out off your hands.
Do you find customer success helps enable sales or is it hindrance?