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Customer Success?

A lot of companies are building customer success motions to offload some of the more tedious tasks AEs have to do. AEs can then focus on their primary function - selling. On the upside AEs have someone to deal with admin tasks and someone that can help improve a customerโ€™a experience. On the other hand you have someone else talking to your book that can drop the ball and itโ€™s completely out off your hands.


Do you find customer success helps enable sales or is it hindrance?

Helps or messes things up
Attached poll
*Voting in this poll no longer yields commission.
3
CadenceCombat
Tycoon
+13
Account Executive
I have experienced the gamut from very proactive, resourceful CSMs... All the way to CSMs that jeopardize the deal I'm handing off to them. It's a mixed bag.
SalesPharaoh
Politicker
+8
AM BDR
meh is perfect they are handy in on boarding customers and if they take off load from you.ย 
Chief
Arsonist
+6
Account Executive
If you're only comped on the close, then CSMs are great. Pass it and move on.ย 
CuriousFox
WR Officer
+11
Needer of Life Alert
Have help? For me??? WHAT IS THAT?! ๐Ÿคฏ
FlintIronstag
Opinionated
+5
Chief Marketing Officer
they're the best if they know their role. their job is to increase utilization and grow the business.
3
Customer Success - Does it live with Sales or Delivery?
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5
Doing some customer reconnaissance:
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8
3
Working with implementation and customer success
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4