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SaaStruthATX

Senior Enterprise Account Exec

Valued Contributor
Fire Starter
Contributor
+1

Deal snakes

I wanted to get some perspective from others. We have multiple sales teams (ex. SMB and Enterprise/ Fortune 500)How would your manager or CRO handle it if a team member on the SMB team blatantly snaked a deal from the enterprise team and the SMB manager helped?
If you were the one who got snaked how would you handle it it if your manager let it go? Do you raise hell and fight for it or just be the team player and let it slide?
😤 Conflict Resolution
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12 comments

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CuriousFox
WR Officer
4
🦊
This situation sucks. Can you work something out to share credit?
jefe
Arsonist
2
🍁
Probably the best case scenario in this one.

Fingers crossed for you @SaaStruthATX 
poweredbycaffeine
WR Lieutenant
3
☕️
If the rep did it alone, fine. If the manager helped...that's called collusion my friends. Righ to jail.
Diablo
Politicker
1
Sr. AE
What's the criteria set for SMB vs Enterprise in your org?
BlueJays2591
Politicker
1
Federal Business Dev Director
If they truly snaked a deal and you can prove it, light them on fire. Good way to get fired where I'm at.
UrAssIsSaaS
Arsonist
1
SaaS Eater
The company I just left would rip comp from the rep that closed a deal he didn't own and would either give it to the account owner or no one gets it. 

If the manager colluded with em and its not the first time its happened Ive seen em showed right to the door. Thats chicken shit behavior. 
LordOfWar
Tycoon
1
Blow it up
if the enterprise team are actual closers, comp them and thank the SMB for the free work.

In reality, it's probably going to be split comp with a wrist slap for the SMB manager. Money talks and closed deals > ops.
Feds_Watchin
Politicker
0
AE
How about SMB/MM/Enterprise all sniping Public Sector deals? I’m not one to fight a war on 3 fronts. Their comp is less than my base so I try not to lose sleep.
hh456
Celebrated Contributor
0
sales
Give the deal back. Fire both offenders.
Njanack
Good Citizen
0
SDR
Sorry homie
The_Sales_Badger
Notorious Answer
0
Account Executive
First, I'd consider how many SMB deals have fallen into the enterprise sales persons lap.  In my experience, from both perspectives, this happens quite often.  

Normally, I would say the best way to kill a snake is to chop off its head.  Please don't take that literally - Create a solid case to why the enterprise rep should earn those commission dollars.  

Honestly, for SMB to have won that deal, I bet there is way more to that story.  My thoughts - you can't be mad at a salesperson for trying to sell; be mad at the data that didn't align up correctly in the first place.  It's a cold cold world out there.

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