Ours is ed-tech tool for students in schools and districts. Teachers are main users of the tool. Buyers are school admins, principals, academic coordinators. Our internal sales org does not have a solutions consultant department. Why does it not?
They say it's not needed because the platform is simple and easy. So salespeople give all product demonstrations here.
I am a first-time AE so I am taking all my demos myself. I agree with the management that a separate SE team isn't required. But at times I just feel it would have been great if there were a couple of solutions consultants available to make our lives a bit easier. Or maybe just to give someone like me more confidence on product demos.
Like on last friday I had someone on the call who was an expert in the domain and asked such specific and highly educated questions I literally did not have a single answer with me readily available.
How does it feel to have an SE with you on the call? Do you feel more confident? More relaxed? Or on the contrary it's more of a mess because of multiple voices and maybe conflict of opinions at times?
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