Deluno

Account Executive

Account Manager better than CSM?

As enterprise account manager, I am responsible for renewing customers as well as growing them, I am basically BDR, CSM and Sales in one position with very high sales targets (30-40% growth attainment).

When I hear of people that are "only" csm it sounds so easy, to just be responsible for renewals and onboarding of customers?

Am I missing something?

Is CSM less stressful with a similar compensation?

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11 comments

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CuriousFox

WR Officer

🦊

I thought they were the same role? 🤷‍♀️

Sunbunny31

Politicker

Sr Sales Executive 🐰

They definitely can be, but of course the job description tells you more about the role than the title.

punishedlad

Tycoon

Business Development Team Lead

I think you'll run into lower compensation for CSMs that aren't responsible for the full suite of things that you are.

Deluno

Fire Starter

Account Executive

Traditional CSM’s don’t have a revenue target

Diablo

Politicker

Sr. AE

Aah not sure, in my company they have many KPIs including revenue target

Deluno

Fire Starter

Account Executive

But is revenue the main kpi?

Diablo

Politicker

Sr. AE

Everything is important, main focus is revenue and retention rate.

TennisandSales

Politicker

Head Of Sales

Depending on the company, yes CSM can have an easier job. But it honestly sounds terrible to have to deal with customer problems all day

Maximas

Tycoon

Senior Sales Executive

Exactly.

aenima

Celebrated Contributor

Principal Account Manager

CSMs don’t make the money you do in sales. It’s mostly a BS job that most people do with mediocrity. Yeah it’s easy.

Go do it if you want your work to be easy.

GDO

Politicker

BDM

I also think being a CSM seems chill. However all the customers shit ends up with you

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Deluno

Account Manager better than CSM?

11 comments

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