In November 2023, my manager assigned me a new account in Canada to manage and support their usage. As an account manager, my role was to engage with stakeholders based on workflows and ensure effective adoption of our tool.

I must have done this extremely well because a month later, I was introduced to a Swedish team involved in running an RFP to select a project management tool for their Customer Operations Team.

Their intended timeline for the project was March/April 2024, so my team and I immediately began working on their requirements. I coordinated with our Sales Engineers, Customer Success Managers, and Professional Services to thoroughly address the RFP and meet the prospect's specified timelines and requests.

As April approached, the Swedish team unexpectedly paused communication, taking an extended break for the summer—apparently a common practice in Sweden. This delay stretched from May to July, leaving the RFP process on hold.

Once summer concluded, the Swedish team resumed activity, and we were selected to proceed to the demo phase, with discussions on costs for project expansion lined up. We adjusted the timeline, aiming to close the deal by Q3 2024. By this stage, legal teams had begun reviewing the terms and conditions to accommodate specific customer requirements, and we were their vendor of choice—indicating the deal was close to finalizing. However, timelines shifted again as the customer put the project on hold for another three weeks.

My VP then advised me to engage with the US team, who would be immediate beneficiaries of our solution. I reached out extensively, resulting in a demo request from the head of the People Operations team in the US. This outreach, conducted between July and October, was fruitful but ruffled feathers with the original RFP team in Sweden.

They contacted me, my manager, and our VP, expressing concern over my outreach to their end users. Respecting their concerns, I paused further engagement but proceeded with the US demo, which was well-received. However, they redirected me back to Sweden for final decisions.

Unfortunately, since then, the RFP team has been unresponsive to further efforts from my team, my manager, and myself.

I'm now at a crossroads, unsure whether to persist, wait patiently, or refocus on other opportunities. My instinct is to wait, yet I’m eager for feedback and suggestions from peers to navigate this tricky situation.

@ people who have stayed as sales independent contributors - does it ever get less sickeningly stressful…?

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