detectivegibbles closed Bay Area Surgical Management for $141k to the Operations department

This deal was stressful in a few areas.

One, their team was not organized on who was running point. I was passed around like a dirty ping pong ball at a frat house. Communication was not their strong suit.

Two, we negotiated a price contingent on extended service commitment (an extra $80k added to the deal) and they bailed on that at last second but still wanted the capital purchase price I quoted.

I wanted to fire the customer. Didn't like the bad faith they were operating in. My product manager disagreed and wanted to move the systems.

At the end of the day we will still make money and hopefully land their future deals.