Extending Discovery's from 30 to 45min Results

Lately, I've been experimenting with extending all my introductory and discovery meetings to 45 minutes instead of the usual 30-minute duration. The reason behind this change was that during the 30-minute meetings, I often found myself running out of time. Additionally, many of my prospects would be transitioning from another meeting and would need some time to download Zoom, causing a consistent 10-minute delay.


After implementing the 45-minute meetings for about a month, I've noticed a significant increase in the value I can provide:


· This extended time allows me to delve deeper by asking third-level questions, probing further by asking "why" to most of their responses.


· I've also been able to showcase our product during the discovery phase if there is a genuine pain point.


· Notably, I've never had a meeting run out of time since making this change.


· When I get aligned with the Sales Engineers, I can ensure that all the SE questions are answered during the meeting, which ultimately saves time between the discovery and demo stages.


Initially, I was concerned that asking for more time might lead to more declines from prospects, but surprisingly, most people who couldn't meet for 45 minutes were willing to adjust the meeting to a 30-minute slot.


One of the best unexpected benefits is the flexibility of using the full hour if the conversation is exceptionally engaging. Since people rarely schedule 15-minute meetings that start at 12:15 or 12:45, they usually have the freedom to extend the meeting if necessary.



Has anyone made this transition or thought about making the switch?

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21
antiASKHOLE
Tycoon
5
Bravado's Resident Asshole
I have been at 45 minutes for a while. 30 minutes is usually too short for almost any scenario.
Sunbunny31
Politicker
2
Sr Sales Executive 🐰
And an hour always seems long. I like the 45.
Kosta_Konfucius
Politicker
1
Sales Rep
Plus I feel like you will get a lot more push back asking for an hour. Similar to selling something for 99 cents vs $1.
Plus they wont schedule a 15 min meeting right after so if you need an hour you can probably use it
Kosta_Konfucius
Politicker
1
Sales Rep
Felt like any good disco meeting needs more than 30
jefe
Arsonist
1
🍁
45 is in the Goldilocks zone. Just perfect
Sunbunny31
Politicker
3
Sr Sales Executive 🐰
Yes, for the reasons you state. 45 minutes is a great amount of time, allows for the most flexibility, and provides a cushion if needed. Great observation.
CuriousFox
WR Officer
3
🦊
If the conversation is flowing bring up the point that you respect their time and you're running close. 9 times out of 10 they will agree to extend 10 more presh min. 🤷‍♀️
oldcloser
Arsonist
2
💀
I love this. Yes, 30 is just not enough when the baby trusts you enough to throw up and you've got the child-safe disinfected baby wipes to solve the problem. 45 is my groove also.
Diablo
Politicker
2
Sr. AE
Agree, I go with either 30/45 mins depending upon how many people would join and the set agenda.
Revenue_Rambo
Politicker
2
Director, Revenue Enablement
45 is a sweet spot allows you to cover all the bases from discovery, a little show and tell, and next steps without feeling rushed.
Pachacuti
Politicker
1
They call me Daddy, Sales Daddy
I never do or have done a DC less than 60min. I’d they won’t sit for that long they probably won’t buy anyway.
js2458
Politicker
1
Enterprise SDR
Q for you - how do you justify the 45 mins? Oftentimes with us, hard to even get prospects interested for 15 mins let alone 30. Especially w cold calling, if you mention it will be 45 mins they won't let you take up that much of their time (we sell primarily to CRO/CEO/CMO of mid market tech companies, so might be the diff here).
Kosta_Konfucius
Politicker
0
Sales Rep
Sorry just know seeing this, I assume most people treat meetings under an hour the same. And I am never saying a specific amount a time it needs in the cold call/email so when its set I sent the invite for 45 min
AnchorPoint
Politicker
1
Business Coach
Discovery needs to be however long it takes - Period. Currently, I ask for 45 and tell them it could run an hour or longer based on their questions. No issues and stronger proposals.
pirate
Big Shot
1
🦜☠️ Account Executive
I sometimes do 40 minutes or even 15 minutes. Don't lock yourself in a calendar mindset that meeting has to be either 30 or 45 or 1 hour. And you can set it to start for like quarter past so prospect can have break after their 3 o'clock. Works wonders
Justatitle
Big Shot
1
Account Executive
Yeah, I like this a lot.
SoccerandSales
Big Shot
1
Account Executive
I haven't made the switch for discovery calls, but is definitely intriguing. I typically block my own calendar but obviously that doesn't block a prospect's. Great call out here
GDO
Politicker
1
BDM
I always do 45m. Used to be scared prospects would say no because of the time investment. However not really the case.

Only had a few answering they would be open for 30m. fair enough
1
Account Executive
💯 agreed with this.

Sad tho, to come across some Saas sales orgs would much rather you break your disco meeting across 2 calls just to 'show Deal Pr0gr3ss' on their CRM... 🙄
MrMonte
Arsonist
1
Head of Sales
Agreed. 45 min is best especially if there's some presenting/screen sharing you have to do. If not, 30 min will do if it's only 1 or 2 people joining from the prospect side.

Sometimes I think of discovery in phases, 1.0 and 2.0. When I think of 1.0, I imagine talking to someone "on the frontlines" of a prospect org. The person dealing with day to day problems with limited visibility up the chain.

2.0 is running discovery with a leader, and using the fact/reality you gathered from their frontline staff to highlight a problem or opportunity.
3

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