R
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RevGen86

Enterprise AE

Good Citizen
Fire Starter
Contributor

Nicest way to say something not so nice?

What's up, sales fam?


I have a customer who is a pain in the ass to work with. Whenever we think we've "finalized everything" he makes additional requests that should've been asked months ago.


What's the nicest way to tell him "We are capped out on any additional asks" or something of that nature?


I'd love to hear your thoughts.

👑 Sales Strategy
😎 Sales Skills
20

18 comments

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CuriousFox
WR Officer
11
🦊
If wishes were horses, beggars could ride.

Tell them they can take the package or you will be happy to create a new one with updated pricing.
jefe
Arsonist
2
🍁
Ooh, direct as hell. LOVE IT
poweredbycaffeine
WR Lieutenant
7
☕️
I see NO point in masking anything you have to say to a client. So long as you are not being downright vulgar, here's my take: say what you mean and mean what you say.
UrAssIsSaaS
Arsonist
2
SaaS Eater
This is the type of east coast direct communication we all need
UrAssIsSaaS
Arsonist
6
SaaS Eater
"Hey man, we've done everything we can at this point, go ahead and sign or lets go our separate ways"
paddy
WR Officer
4
Director of Business Development
Just start accusing them of sexually harassing you. "I understand you want another demo sir but this is starting to feel like sexual harassment. Can we move forward with the docusign? I'd rather not have my lawyers involved..."
aiko
Politicker
2
Sr. Account Executive
Remind them that you have already gone at bat for XYZ and then tell them straight up that they're capped out. Honesty goes a long way. 
hh456
Celebrated Contributor
2
sales
happy to do that at the hourly rate. we've gone over our allotted revisions. would you like me to add those hours to the scope of work?
FamilyTruckster
Politicker
1
Exec Director, Major Accounts
Draw a line. After this, the product (or whatever) team will not be able to make changes until a future PI. 
Kinonez
Celebrated Contributor
1
War Room Enthusiast
Be real, if you are too nice, the prospect will keep asking. 
jefe
Arsonist
1
🍁
"Shit or get off the pot, bud"
JDialz
Politicker
1
Chief Operating Officer
In French. 

Everything sounds so pleasant!
Kosta_Konfucius
Politicker
1
Sales Rep
Sandwhich it! Nice-Negative- Nice
AutoSmiler
Arsonist
0
Account Executive
pardon my take, but...
FormerStartupJobHopper
Tycoon
0
AE
You're on the right track. Is this a current customer or a pure prospect account? If they're a prospect, you need to consider the pain in the ass factor vs the deal size and make a determination. 

If they're a prospect and it's a small deal, you may want to break up with them. There are plenty of fish in the sea (presumably, unless you're desperate).

If it's a big deal or they're a client, I think you can be blunt. Pass the bucket of shit and paint yourself as a middleman. "We want to do what we can to earn your business Mr. Prospect, but I can only go back to the well with legal/product/managment so many times before they tell me no. This is our best and final offer"
Njanack
Good Citizen
0
SDR
Nice

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