On Mute During a Cold Call

This has happened to me a couple times, but I use a headset for meetings and cold calling. When I am in meeting and I hit mute, it mutes on Webex and the Headset also goes on mute. This issue is, the headset stays on mute and continues to stay on mute when I start making cold calls after the Webex meeting.


This leads to the inevitable of having someone pick up a cold call and I am talking to them while on mute, which I quickly get hung up on since on their end no one is talking.


But I am curious, when you get hung up on due to technical difficulties or the background noise on your end is too loud. How do you follow up with that client? I typically wait 3 weeks since I assume they would forget, but curious how does everyone work through this since technical difficulties and dumb mistakes do happen.

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14
CuriousFox
WR Officer
11
🦊
Call them back and explain.
SADNESSLieutenant
Politicker
10
Officer of ♥️
Call back and say ‘Sorry I get nervous around my heroes’ lol
Fenderbaum
Politicker
4
Retired Choirboy🪕
Excellent response! Yes, call back!
IndianaShep
Politicker
3
Director of Sales and Marketing
Hell. Yes.
Kosta_Konfucius
Politicker
2
Sales Rep
Love it
Arzola
Valued Contributor
1
Business administration
this is amazing haha u make my day
SADNESSLieutenant
Politicker
0
Officer of ♥️
<3
antiASKHOLE
Tycoon
8
Bravado's Resident Asshole
I have it happen from time to time and I just say something light/funny that most people on the other side of the phone can relate with.... "I'm not sure what happened, my phone thinks it's Monday and didn't want to work....anyway...."
SADNESSLieutenant
Politicker
3
Officer of ♥️
King moves
Coastal_crusher
Politicker
7
Sales Director
Eh, I’m trying again the next day. If they didn’t hear your voice they aren’t gonna remember your number in the next hour. Heck I’ve called back right after before
jefe
Arsonist
7
🍁
Agreed - right after or next.

Just be prepared to make fun of yourself.
Sunbunny31
Politicker
4
Sr Sales Executive 🐰
Disarm them with your self-deprecating humor.
jefe
Arsonist
0
🍁
It's the only way.
Sunbunny31
Politicker
7
Sr Sales Executive 🐰
Add me to the list - just call them back! Also put a note on your laptop to check your headset so you retrain yourself to check.
coletrain
Politicker
4
Account Executive
I treat it like I would a friend, call back right away and even mention mute was on.
TennisandSales
Politicker
4
Head Of Sales
id call them right back! They answered they are right next to the phone, i bet they answer again.

now you have a soft/funny thing to start on. dont wait 3 weeks after something ike that
Pachacuti
Politicker
4
They call me Daddy, Sales Daddy
I’d think you’d learn after the first couple times to not let this happen.
BlueJays2591
Politicker
3
Federal Business Dev Director
Call them back immediately and claim ignorance
mrosales
Politicker
3
AE
It's not a big deal. Things happen.
Maximas
Tycoon
2
Senior Sales Executive
You need to call back.
nomdeguerre
Executive
1
Account executive
Call back immediately, as there is a high likelihood of them picking up. When they do you can use the situation to make fun of yourself which will likely make them laugh which is a great start to a cold call. In fact they might be more open to schedule a meeting with you.
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