KB_FarmerType

Strategic Sales

Recording call is fantasy of sales mgmt ? Nothing more

No I am not writing this in anger because someone pushed me gong and chorus proposition too hard. I am genuinely curious about the culture of getting on prospect call to get the call recorded at first place. I am interested in your opinions but please tell us if you are individual contributors or manager. There is no right, no wrong, we will cross each other's world at some point.

After lot of effort I got Prospects on a call, why would you ask to record the call? (if the person was willing to share something now they will be bit hesitant)

What values does call recording brings to individual sellers that is worth making prospects little uncomfortable?

😝 cold callingss

😳 Ethics

🤘 Personal Growth

18 comments

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Sunbunny31

Arsonist

Sr Sales Executive 🐰

Recording a call can help ensure that everything is captured so it can be followed up on. We now record as a matter of course, the majority of prospects do not care, and in fact many request a link to the recording themselves. Most have transcript capabilities, though those can be laughably inaccurate, although better than nothing. It can be really helpful to have the recordings later on as well, when you are reviewing all items in a sales cycle to ensure you’re not missing anything critical.

DataCorrupter

Politicker

Account Executive

Agreed with Sunbunny.

My most recent company recorded every call, and 99 out of 100 times prospect were cool with it, didn't know it was there or chose not to mention it at all.

I found the recorded calls to be helpful overall. I could go back and check out stuff I forgot. Managers would listen to calls, give some feedback, and that was better that than explaining every little detail of the call in 1 on 1 meetings. Worth noting that they weren't overly critical as a management team, so I wasn't getting bombarded with 31.5 tips on how I could have better run the call for each call.

Sunbunny31

Arsonist

Sr Sales Executive 🐰

I've come to expect some constructive criticism - whether or not I agree with it or plan to use it moving forward.
There's value in the recording for me, particularly months downroad when other discussions have taken place. I like having the recordings available so I have a historical record.

HVACexpert

Politicker

sales engineer

I mean purely from an informational standpoint, to be able to easily reference a transcript at your leisure is amazing.

Pachacuti

Politicker

They call me Daddy, Sales Daddy

Don’t record calls with prospects.

Just don’t.

KB_FarmerType

Opinionated

Strategic Sales

Thanks 🙏

GDO

Politicker

BDM

I hate it because I always felt judged. The positives are you can use it to find unnoticed things and it's great for training puposes

jefe

Arsonist

🍁

I'm all for recording Teams/Meet/Zoom demos, maybe even discovery. But I could never see asking for permission to record calls, or those automated ones.
No thanks.

CuriousFox

WR Officer

🦊

I don't record calls. Won't do it.

Kosta_Konfucius

Politicker

ERP Sales

Honestly don't think its worth to record cold calls, that ask just kills the convo

QWhiz

Tycoon

Founding AE / ex-SDR

I am new to my org and to a closing role. If it weren't for the recorded discovery calls and demos of my colleagues that I listen to on a daily basis, I wouldn't have known a shitload of things that I do now. It promotes asynchronous learning to the core, and most of the people prefer that today.

KB_FarmerType

Opinionated

Strategic Sales

Nice, what sector are you in? As in what is the product you sell? What’s ideal customer?

pirate

Big Shot

Account Executive

I worked in organizations that were full inbound and it worked pretty well there. I learned a lot by recording the calls and Gong allows you to turn it off if the customer doesn't consent so it never has been a problem.

KB_FarmerType

Opinionated

Strategic Sales

Yes inbound is okay! They gave you a call and they chose to be online after (maybe) “this call is recorded for training purposes…”

pirate

Big Shot

Account Executive

Gong bot usually does its own little speech. I just go sorry that's the idiot bot, do you want it turning off? Actual outbounding I just never recorded because Gong allows you to do so or record voice machine messages and switchboard and then say with real calls prospect didn't consent.

LasVegasLyle

Fire Starter

Senior Account Executive

I like recorded calls, and use it for 2 main purposes:

-Collection of "best calls" in order to onboard/ramp up new reps a lot quicker (and less intrusive than having them sit on calls)
-Note-taking. Instead of trying to write out every little detail, call recordings allows me to stay engaged with the prospect during the call & come back to the call later to summarize my notes

We have a guest in our Zooms on every call that says "Notetaker" and 99.9% of prospects don't say anything. The .1% usually don't mind, but if they do we just turn it off

Beans

Big Shot

Enterprise Account Executive

Ours launches a voicenote saying this call is recorded, if they request it not to be I turn it off and they get a notification on that.
Company policy to always have it on unfortunately.

AnchorPoint

Politicker

Business Coach

"For training purposes only.." prospects don't care